Once I made the final payments, I heard nothing and I can get no one from this company to call me back. It is a scam where they don't intend to follow through with finalizing the reduction in the mortgage. They will not return calls or emails. Their voicemails are incorrect and not able to record a message. No one is responding to my emails, even though I put many employees' names on the email.

What makes things worse is that the mortgage companies are not sincere in reducing mortgages and prefer to steer customers into short sales situations. It's a national tragedy where the government doesn't have control over these companies. I have invested $13, 000 in legal fees and now this company is not standing by its duty to negotiate on my behalf. Please tell me how I can request a refund. Maybe the government can help them set up a fund to pay people back? Thank you?