I would like to tell anyone even thinking about buying a mattress from them to stear clear and avoid at all costs. My experience has been painful physically and mentally. I had to send back my first mattress due to a defect in the pillow top. Shortly after ordering I found what I call a lengthwise speed bump. When I called to inform them of the problem they told me I had to take pictures and complete a return form and they would review to see if we qualified for a new mattress. Well, after countless phone calls (manager is never at his desk)his hours are 9-2 and he is often on "coffee break" I was fianlly after one month and horrible back aches able to exchange the mattress. The new mattress pillowtop is starting once agian to wear unevenly and causing tremendous discomfort. My husband and I are once again sleeping in seperate beds. I am not looking forward to dealing with this issue again so small claims court may be our only option. NOT SURE WHERE THEY GET THE STAR RATINGS...becuase they are simply not at all accurate.

I recently purchased a mattress set from 1800mattress.com. Using a combination of their live chat and telephone, I selected my set and they billed me that night. They said that I would need the cards to provide a rubbing for authorization of purchase upon delivery. At the time of delivery, they attempted to charge me again. They eventually did charge me twice, taking the money from my debit card. After spotting the problem, I arranged with my bank a conference call to clear up the situation. That day, the problem was seemingly taken care of and the right charges were made to the right places. HOWEVER, today I just found out that they had made ANOTHER charge of my debit card, illegally taking money without the proper authorization or my approval, effectively charging me double the original amount. When I called to clear up the situation, I was met with some of the nastiest customer "service" I have ever experienced in my life. After the problem was seemingly cleared up again, and I was told that all the proper charges were made and that I had been credited back the wrongfully charged moneys and the money would be in my account. I checked my bank statement several hours later to discover that the money WAS NOT credited back. I called AGAIN and was told that the paperwork was submitted to the finance department and that they'd get to it in 3 or 4 business days. My account is still short the money which was illegally taken!

They state on their website that they are proud of their "high level" of customer service and that they treat all their customers "honestly and fairly". I have yet to experience this.

Needless to say, this experience has been no bed of roses and I will NEVER buy another mattress from them again!