We make many orders with 1-800-flowers On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell. She never gave her credit card info. They got it from 1-800-flowers. It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing.

This is the sneaky, low integrity crap that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it. It is time people noticed. Integrity matters in business. Full disclosure matters no matter the amount.

I must express the disappointment I have with this order. I know that you used a local florist, but they sure did not do you any favors.

I started placing calls to your customer service around 5:00 my time after I came home and the flowers were not delivered.
I had placed several calls and was told that the flowers were to be delivered that night. They were delivered alright...
After 10:00pm. What kind of service is this????. Most people are ready to go to bed at this time.
The arrangement of the flowers were very nice, however they were not fresh. My wife had to throw them out last night.

I have used your service in the past, and I got to say this was the worst experience that I have had with your company.
10:00 delivery time is inexcusable... No mater how busy the florist was, they should not have accepted the task if they couldn't deliver by the 7:00 pm time that you guarantee.

This is not the first time I've had a problem with your establishment. This however was the WORST experience ever. I placed this order two days before Valentines Day. My wife was working 9 hours at her job. 9 hours!!!! I am embarrassed, disappointed and sadly will never ever do business with your company again. The lack of planning and distribution of your deliveries today was very careless and extremely unprofessional. Not only were the flowers not delivered but my entire day was ruined. I made several attempts to contact 1-800-flowers and the answering service message announced "due to the heavy call volume our agents will NOT BE ABLE TO ANSWER YOUR CALL BUT YOU CAN PLACE AN ORDER ONLINE GOODBYE". This is supposed to be a multimillion dollar company therefore I expected the utmost professionalism. After four hours I was finally able to speak to a customer service representative, which lead to another let down because she was unable to provide me with any information purchase or delivery. She was absolutely, NO HELP to me at all. I couldn't believe that after paying the additional expense for the cost of flowers, there was an extra delivery charge from your usual fee and yet you did not come through with your commitment. Your company should be ashamed. Do you offer your workers an extra salary because they work on valentine's day? Do you raise your employee's hourly wage because its valentine's day? With the extra delivery fee why weren't more workers hired to handle the deliveries? I'm disgusted and I will never do business or refer to this disgrace you call a company.

I ordered a special birthday wish flower bouquet to be delivered for my grandmother's 100th birthday party at her residence on saturday. I noticed that they were not there, and called around noon to inquire. The system stated that they were scheduled for delivery that day. Still at 4pm the flowers were not there, so i called again, and they said that they were on the way. By 7pm, (party now over) the flowers were still not there, and after calling multiple times and being hung up on, I was told that the "florist" was now closed and that they could not get the flowers there anymore, and could also "in no way" get the flowers delivered the next day because it was a Sunday. I was very upset, and they promised to note to have a manager call me and have the flowers delivered first thing Monday morning. I called my grandmother this evening, and she STILL has not received the flowers! I called 1800flowers for the 8th time, and they continue to provide awful customer service, again apologizing, saying the order some how got canceled Sunday night, saying they will be delivered tomorrow, and offering a wowing $7 for all the trouble. Please, don't break the bank!! I can not believe the awful service and it seems they do not care at all about retaining a loyal client. I will never depend on their service again. Way to mess up a 100th birthday celebration!!!

On May 8th 2007, I ordered flowers for My Mother from 1800Flowers. They were supposed to be delivered the next day (May 9th, 2007), well in time for Mother's Day which was May 13, 2007. On May 16th, I got as call from my Mom. SHE NEVER RECEIVED THE FLOWERS!!!

I contacted 1800Flowers that night. After arguing with them for several minutes, a Supervisor finally cam on and promised TO DELIVER THE FLOWERS AND GIVE A FULL REFUND.

I never received notification of the delivery, and I never saw my bank account credited anything. I called my Mother to find out that they finally were delivered on Saturday (TEN DAYS LATE, AND SIX DAYS PAST MOTHERS DAY).

I called 1800Flowers today (MAY 22nd) to find out what happened to my refund, as was told that they never refund the whole amount if the flowers are eventually delivered. They claimed that they had nothing in the notes about it.

I demanded to speak to a supervisor, and when I told him that I would tell everyone I know how I was treated, I was told to do whatever I had to do.

So, I am here to tell people not to do business with this company. THEY LIED TO ME. They ruined my Mother's Mothers Day. They are not to be trusted, and I am telling everyone not to do business with them, unless they find such treatment acceptable.