I ordered flowers for my mom on her birthday. The flowers didn't arrive when we we expecting them. I called the next day, they promised to resend them. Apparently they never did, because when I called again they told me they will credit me back. Two weeks later with no refund I called again, they said something about a coupon towards my next purchase.

I still don't understand why they didn't refund me the money. I have no desire to shop at their store again.

On Monday morning, July 6, 2009, I ordered flower from 1-800-Flowers.com because they guaranteed same day delivery. I needed them delivered today. Price was not the issue. I placed the order, they accepted it, charged my credit card and e-mailed me a confirmation. That evening I received an e-mail stating that their florist would not be able to deliver today after all but they could deliver tomorrow and would compensate me for the inconvenience. I replied stating that only if they could deliver in the morning. I assumed if I went elsewhere I wouldn’t get it any quicker.

I didn’t hear back from them so Tuesday the 7th I e-mailed again asking for an update. Tuesday evening I received an e-mail stating that they could deliver the flowers today if I wanted them to or I could cancel. I replied stating that I would like them to deliver if they could today but I needed confirmation.

By 10:00 am Wednesday, I realized that this just wasn’t going to happen. I still had not received a reply. So I e-mailed them cancelling the order. It is so unfortunate that these large companies promise a service, take your money, knowing they will not be able to deliver. It’s obvious that they don’t care about the consequences to the consumer. I wonder how long it will take to get my credit. Any bets?

How I loathe it when big companies think they can afford to lose even one customer! I ordered and paid for same day shipping. The next day my order was send to the complete wrong address. 1-800-flowers has a terrible customer service department that likes to make excuses. They would not honor their satisfaction guarantee and I got the run around for days when I asked for a refund. Their goes my $60.00. Since I got no where, I am filling a fraudulent claim with Visa and they will get my money back.

I placed an order for one of the Mother's Day specials that were so heavy advertised both on television and interent. The delivery was set for Saturday by my choice to account for the Sunday rush. No delivery! Calls to their tracking dept phone number would be disconnected each time I would either speak, or manually enter my order number. Today no luck either by website tracking or telephone. After multiple attempts and waiting on hold for twenty minutes I spoke with "William", operator or something another #48269. He spent another forty-two minutes between my being on hold, and stating that he was unble to find my order, he can't access it, and then as I watched on the websit tracking my order SUDDENLY appears a second time and is entered as 5/10 instead of 5/8. Note: the order from 5/8 was still displayed. He says after all this that the order cannot be filled due to the heavy volume of Mother's Day, yet had no answer as to why no delivery could be made the day prior. After all of this I then see an entry on the website tracking utility showing that I had cancelled the order. These people are as "fly by the seat of your pants" as I've ever dealt with. On top of all this my demand for a confirmation email as to my card being credited back has yet to come, and they "should" have the card credited back within three to five business days. I am furious! Not to mention that my girlfriend in Texas and her mother, to whom I was sending the flowers (from Ohio) are without any flowers for Mother's day! I have utilized their customer survey and filed a complaint with their in house customer service. I cannot help but think that it too will be met with the same high level of service, interest and satisfaction (sic) in which the initial order was dealt with.

I recently began trainng for 1-800-flowers. It was a week of training via conference call/webex.
You could work from home. Great, I thought. Our trainer was also working from home. She would leave us holding while she tended to her kids, did laundry, and checked her Facebook mail. It was paid training. We were on a call w/ 18 other prospect employees. At times you couldn't get a question in-too many people trying to talk. in our class was several people who shouldn't have made it past the first day. One man couldn't speak a complete sentence in English. Another woman was using a cell phone. We could hear her driving her car etc. An older lady couldn't navigate her computer well. But yet the entire crew graduated! Trainer must get some kind of bonus for that! We were all supposed to do mock orders on graduation day. Only 4 people got to to do that. We were scheduled to work that following Monday.Nobody was ready!!! More than half of the class quit. I spoke with several of them. They said they felt like they were thrown to the wolves. The only communication with a supervisor was thru aim chat rooms. Sometimes they wouldn't even give ansers back. or tell the customers to call back.etc. So now let me give some of you customers some advice. (A) You are more likely to get a "newbie" on the ph on Mondays (B) Give the cust.serv. agent your promo code ahead of time, once they go thru the whole order process-there's no going back for discounts (C) You can always call for a staus check, even if it's a couple of times a day or only a few minutes after the order-I advise it! (D)If they tell you they can only give a savings pass as compensation, that's BS. We were trained to do it in steps. 1First they offer the redelivery, savings pass, partial refund, full refund, or full refundw/savings pass . It goes in that order. Keep on them to get the full refund! (E) Once you give your cc # a hold will be put on the amount of the item(s) being purchased. Even if they are still processing the order. I canceled mine at the end of my conversation and she told me a hold would still be on that money up to 5 days!(F)They charge a $13.99 service charge and the tax depends on what the tax is in the "recipients" state-not your state, if different.(G) If you have a concern about your bill, when you call ask to speak to "Billing Dept." The person who answers is not trained well enough to handle some billing problems.We spent 10 minutes in class over this, if that. The rep will transfer your call to a more experienced person.(H) The cust.rep. gets a bonus for each call they transfer to the "Live Well" program. They try to sell you as much stuff as possible. They start with the most expensive, too. And FINALLY my advice is to use a local florist in recipients area. Ask the customer if the item is a florist or vendor item. Vendor means flowers will arrive UPS/Fedex in a box. If there is a vase you might get 2 boxes. Not very fresh. You can also use find-a-florist.com it's very helpful. ***I sincerely would like to apologize to all of you who have had a problem based on inexperienced/ill-trained cust.serv.agents. There are some good people working for them.**** Good luck!