Since I had a choice of Dial up or Satellite Internet I went with Satellite and locked into a three year contract, over the first two years of complaints about download speeds I could still get no satisfaction. I was paying close to $90.00/month for 1.5 mb but was getting around 17 to 21 kb.. every one of the many complaints they insisted I was getting within 80% of what I paid for and that was in tune with their obligation. I finally found a digital graph speed anylizer which showed my actual download speed around 17 to 20 kb and dropping to 480bites/sec for 10 second intervales as I had always insisted but since it measured second by second there would be one second spike up. On one of my final calls I was trying to download my updates for my security. The speed was so slow a 1 mb file was showing 8 hours remaining. In total frustration My last call for support I was told I had gone over my limit and and was turned back down to dial up speed and would have to shut down my computer for an hour before they could turn it back up which meant losing what I had waited two hours already for. In their contract it states if you go over you were held back for fifteen minutes then restored back, not shutting down completely. With that I had enough and tried to find out who I was talking to. He gave me his first name saying he was the only one with that name. After much Pushing for his company ID number he finally gave it to me. I asked for his supervisor which he refused then hung up. After calling back I talked with a girl just asking for a supervisor who once again would not give his ID number just a first name I demanded to have my account shut down. Why were they hide who they were? Just a garbage company that can't deliver what they charge for an now want $320.00 for early cancellation. Xplornet is part of Shaw Media, it really makes me wonder