This is by far the most dodgy online company that is getting away with selling out of date products for years. They sell skincare and make up at a discounted price - claiming they are genuine. Yes i believe these products are genuine. But the products are OUT OF DATE.

I had purchased a cleanser from this company and was so surprised when i went to use it. The product was discolored and smelt rather off.

I had written to the customer service department and reported what they had sent me.
They immediately apologised and said they would refund me as long as i express post it back to them. They also claimed to reimburse me for the shipping cost.

After weeks of not hearing from them, i checked my statement and noticed they had not refunded me.

So this is where the ongoing drama begins...

I write to them again, asking if they had received the product - along with consignment numbers etc. The would reply and say yes... and would say it needs to be sent to another department...

After another week of emails of back and forth of where this product was? and if it was in the correct department. I had to wait a few more days for the "right person" from their warehouse to check the actual product.

I finally get a response - saying that the product is in perfect condition???

I was in absolute disbelief. How can they say that the bottle of cleanser was in good healthy condition.

I have been using this cleanser - being the Dermalogica Special Cleansing Gel for years. I actually had some left over (which i had purchased from a beautician) I compared both the products and both of them are stark differences. The one that came from them, was yellow and milky. The one i had left over was clear (completely clear!!)

In the end they continue to say the product is fine (Which frightened me, as it just showed that these people have no idea what they are claiming) They have refused to refund me - instead they went ahead and shipped out the faulty product back to me (which i will never use)...

I have been incredibly civil and patient - expecting them to do the right thing.

But they couldn't care less.
I know i am not the only person out there who HATES STRAWBERRYNET.

I know now that i will never get my refund and have learnt to not deal with them ever again.

I hope this post will be a warning to others who wish to purchase from them.

Buyer Beware.