Webhosting

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Category: Services

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Portugal

ptp.pt

Webhosting Reviews

ptplda May 13, 2009
Lost 30€ because yahoo did not cancelled when i asked
1º i bought yah00's webhosting online on 24th of March 2009
2º told my domain registrar that my new webhost was yahoo, and i was told by them that yahoo had to change the website administrator.
3º I sent several e-mails in english to Yahoo to do that
4º After two weeks, Yahoo answered that they did not speak my language...(I sent all e-mails in english!!!)
5º I called yahoo to try to explain what was happening, and i was on hold for 20 minutes...i was calling from PORTUGAL!!!
6º I waited for two days, and their anser was that they couldn't solve my problem.
7º On the 24th of April, my website wasn't online and i sent an e-mail asking to cancel my account and to have my money back...it was still within the 30 days trial.
8º no answer back from yahoo, i the called again!!! i was on hold for another 22 minutes!!! to be told that i called the wrong number!! to cancel the service, i had to call another number and i couldn't send an e-mail to do it!!
Yahoo tried their hardest, not to help me, but not to loose the 30 euros for no service at all!!!
I lost my 30 euros, plus 9, 36€ on telephone and couldn't had my website online.
Yahoo has poor webhosting services and poor custumer services either on the phone or by e-mail.

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