I concluded an airtime contracts with virgin mobile in 07/01/2010 telephonically. The agreement was that, they w'll give a free handset viz. Nokia N97 when I take the 24 mnths contract. But, they send me by courier an LG handset, a wrong phone. When I reported the matter to them, they said the courier people will come and take back, and I must wait for them. I waited for more 10 months and courier never came. VM did not even write to me or send account statements to show the deal is still on. Even the sim card that came with the phone was not activated and I kept it sealled during this period of waiting. Everything was dormant. They were also not debiting my cheque account. At the beginning of 2011, I was shocked to recieve a strange call from virgin mobile accusing me of (1) not paying my VM account (arrears totaling up to R1200, (2) not answering their calls/ avoiding talking to VM consultants. VM have now labelled as a bad payer and taken to their debt collector company, ITC-BA and this further damages my name, even though I never refused to pay VM. My sin was to wait for them to sort out the wrong phone complaint. I made several attempts to communicate with them through phone and letter, but, still no response. They are only sending me ' letters demanding payments' as from end March 2011. I do not know what to do next. I can send you copy of the recent letter to VM which is explaining my problem in details. (from Madoda Mgingi. tel o82 222 7776# [email protected])