My wife bought me a tungsten ring from Tungsten World when we got married in September of 2007. I was very excited to get a ring that I really wanted for a reasonable price and a warranty. After only 5 months of wearing it, the ring became tarnished, accumulated several scratches and completely lost its luster. When I contacted Tungsten World to exercise my lifetime warranty, I got this form letter:

"I am concerned about the trouble you are having with the ring. I am not exactly sure what to say about the issue as I do not know what the origination of the problem could be as of now ... blah blah blah"

So when I spoke with the customer service reps, they referred me to the lifetime warranty policies on their site:

http://www.tungstenworld.com/lifetime-replacement/

It states that in order for me to exercise my warranty, I need to pay $50. It was 5 months after my wedding, it was just $50 so I figured I would pay it and move on with my life. That was a mistake.

5 months pass and I wandered into the same exact boat. The replacement ring tarnished even worse this time. same complaint - same form letter - same exact situation. I refuse to pay another $50 for yet another defective ring again so I've been wearing this tarnished memento for over a year now. It's a daily reminder of how Tungsten World took me for a ride.

I now understand why Tungsten World offers the warranty they do. Obviously, customers have to use the warranty due to the shoddy quality of the rings they sell. Granted you can pay their $50 deductible and get a new one, but what would be the point when 5 or 6 months we will need to do it all over again and blow another $50?