Good morning. This is Marian Fadel, I am egyptian and I am a Toyota customer since 2007. It is been difficult and I found it really hard to be in a good relationship with your company- Egypt branch. The services after sales are very bad, low and slow. The treatment of the customer gains zero attention from your side. My car is now making its 17000 km, and it should have scrutinized by the maintenance unit at your services location since reached the15000km, but the service is not available. I mean the phone calls are not answered from more than two months, even what you called the "hot line" is answering you by diverting you to other land line whereas no body there to pick the call. I am deeply frustrated and think seriously to submit my complaint to the international company as to take serious action against you. Its worthy to note that this wasn't my first time to being treated like that from your side, and moreover this complaint been repeated to me frequently by other Toyota customers. Thanks, Marian