STAY AWAY FROM THIS COMPANY AT ALL COSTS. My bespoke order was taken and i paid upfront a four figure sumfor my special order kennels, delivery was promised in 2 weeks. 8 weeks later my order turned up danaged and not to my specification, i refused delivery, and was then told by tolvi besically 'tough luck' after weeks of emails letter i informed trading standards and threatened with legal action, they then agreed to remake my order to the original correct specification within 2 weeks. After 3 weeks my order had only made it to a transport depot that could not deliver to me due to the size, meaning i had to arange my own courier to go and collect it, which tolvi agreed to pay for. Upon collection the kennels were scratched, poorly made and with missing parts. Tolvi has not responded to any of my letter or emails and haas not paid for the courier as agreed, The customer service is terrible, in particular the managers attitude to customer service is discusting. PLEASE do alot of research before using this company if you search the internet you will find alot more reviews echoing the same experience that i have had. My advice is go elsewhere and do not pay upfront! i was VERY lucky to at let get some good back from t hem, i hve since heard of many instances where people have been left massivley out of pocket because of tolvi.