Highly frustrating customer support call, have almost decided to discontinue Singtel services.
Recently I made a call with suffixing 019 and number but the money was deducted at regular IDD call.
I have been always making calls to India to same number with no issues.
When called singtel customer support, the first respose was good and informed that I will get callback in 3 days.
The callback which I recieved today was my worst customer service experince with any company I have delt with any country I have been to.
I clearly have number in my outging call as 019-number and customer service representative was litrally shouting on me saying the call is made with 011 which I never use and dont know about.
Liers !
Have logged a complaint at there website too, let me see if I get any response or they even read the complaint board.