Signed up for a new line under corporate plan, iOne Plus, on Monday, 2nd Aug, the last customer at Raffles Hello! Shop Branch.

The next day I upgraded my plan to Iflexi lite plan (12GB) since I've an android phone - can go online, social-network.

The Singtel rep contacted me on 3rd Aug (Tues). I asked if it's possible to upgrade. He say OK. Only need 1 working day.

I called Singtel 1688 on Wed, 4th Aug at around 1pm to check if it's done, so i can start using 3G Data.

I was told to call back later. Status PENDING.. call later ard 4pm.

Called again on 4th Aug, 8.15pm. This guy say NOT yet. Still pending. Call back tomorrow 4pm.

Last called on 5th Aug, around 12pm. Another rep answered. Sorry, still pending, tonight 9pm.

WTF!! 3x. How many times does customer have to call? How long they need to upgrade my plan to activate Data!