I sent a mattress for sewing of small tear on the top joining corner last year (May 2010) when the mattress came back, the bottom sheet was different and the mattress had lumps in it. (The bed was bought in August 2008) It was re-fetched by the factory for fixing. I believe and mentioned to Serta that the mattress that came back from sewing is not the same mattress that I bought and that it was changed. When I complained that the mattress had lumps after being sewed, they fetched the mattress for fixing of the lumps.

These lumps have since re-developed & I have now been told that these are normal bodily impressions and the bed is out of warranttee . Yet these are lumps that developed in the factory and whatever they did to fix the lumps they created did not give me a bed of the same quality that I bought . The current status of the mattress is one that was created by Serta at the time that I called to request that the tear be fixed. Is this the quality that one can expect from an expensive Serta mattress? Does this mean that anybody in the same situation should expect to develop such 'body impressions' after sleeping on the bed for two years.

Why spend thousands on Serta?