My husband and I, after much consideration, purchased a large Samsung 50 inch plasma tv. We've had this tv for 4 months. A week ago a crack appeared. The tv was hung and has been hanging, on the wall, thanks to a quality MONSTER brand mount. Nothing has moved, bumped or hit this tv in any fashion. We contacted Samsung immediately. They had us fax over the purchase receipt and email photos. Based on the crappy point and shoot photos (hard to see due to the glass screen glare/fuzz) they decided it was external damage and they refused to do anything about it. You cannot feel the cracks, um, because they are internal. We took the tv back to Best Buy, where we bought it, and a team of employees checked it out and said the cracks are absolutely internal and a flaw in the tv. We are outside of Best Buy's 90 day return policy, but, in all honesty, it's Samsung's product and they should stand behind it!

Samsung refuses to send a live representative to our home to check the tv out. So we're just stuck with this flawed tv. We will absolutely steer clear of Samsung and their products from now on. Our phones are Samsung, they will be changed out. Our Bluray player is Samsung, that will be exchanged for a different brand.

Ps, I'm leaving this info on any and every forum I can find. If they buck up and replace/repair our tv, I will go back and update every forum I write on. =0) Though that sour taste of bad customer service is sure strong right now!