I have had a Best Buy MasterCard since 2003 as I believed the "Reward Zone" points were a sincere reward for customer loyalty. Thus, on my brother's birthday, May 14th, we went to Best Buy to complete the transaction for the purchase of an approximately $1, 200 television (Luckily you came today, we were told--the price goes up $100 tomorrow). At the time, I witnessed the initial part of the sales while my brother showed the current published as to the clerk (she said that she was the manager of the department), discussed reward points, delivery, etc. The television set was delivered a week early, my brother hired a mover and received the set at home. He then discovered that the model was NOT the model ordered, was a cheaper set and did not have the 3-D feature he wanted. He took the TV back to Best Buy with all documentation and encountered the same sales woman. She had a number of 'party lines' as to why the TV could not be exchanged: we can't honor the price after the week it was published, we can't match the on line published price, we don't have the model in stock, you'll need to pay $100 extra as the price has gone up, etc. Finally, with the input of the supervisor, it was settled that my brother would "split the difference" and pay $50 more. I was astounded at these shabby practices and will all but cease use of my credit card associated with Best Buy unless my brother is compensated. Happy Birthday, indeed! Will continue with this complaint as necessary if information changes.