I transfered by mistake R2700.00 into my SABC TV Licence account on 31.12.2010. On 04.01.2011 I faxed to 011-3309561 al my details together with my bankstatements reflecting the account I paid it into. My bank tried to recover the money for me but SABC rejected the refund and that is why I then went to them directly. I had no response and Phoned 011-33095553 and a certain Kagiso said they received nothing and I must refax to 011-3309652, which I did. I emailed a complaint to SABV at [email protected] on 24.02.2011. NO LUCK!!! What a joke. I also phoned on 24.02.2011 and spoke to a Gladis who was very un-helpfull and rude. I asked to speak to a supervisor which she at first refused to put me through to. She put me on hold and came back and told me that she spoke to Prudence the sup. and also Sheila at the Finance department and they will arrange the refund. I phoned again at the beginning om March, did unfortuanetly not make notes and I was assured that they are working on the refund. On 15.03.2011 I phoned again and spoke to a Joyce because I know that they normally check if all is OK in middle of month ro run refunds. She actually confirmed it in on the refund run for the end of March 2011. (seem she ment 2012). This morning I phoned again (01.04.2011) to confirm if refund what done, and guess what??? NO. Tel. conversation with Cammilla refers. The service she gave and her attitude was actually terrible, can not believe you can be like that. She said that the refund is not going through as I was told by Joyce on 15.03.2011. On my request to speak to the supervisor she said she would speak to her (Predence Matola) I was put on hold for how long and had to put down the phone. R2700.00 is a lot of money as this is suppose to cover my rent plus other expenses. What now????