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unpublished
January 19, 2011
Refuses to refund money
I signed a "contract" with RUE. Upon questioning the admissions rep that I could void the contract if this didn't work out, was told as long as you pay for the courses taken. I was also told that all the material is sent. A month after signing this contract, I started the course. The instructor taught from a "guide" that was not included. The instructor urged me to contact the school and when I did was told they only include those for "nursing courses". I partipated in all the activties that were assigned, the tests, etc. I found you could "cheat" on the tests (except the final) by just hitting the back arrow on your browser and entering what they gave you as the answer. I learnt absolutely nothing. When I tried to get out of the contract I was told that this was never told to me. I am now stuck with a monthly bill for nothing. Under the "guise" of a degree granting partnership with Excelsior College they deceive you into signing on to their system. They have 3 day refund - however, when you don't start a course for almost a month so the refund policy is of no help to those who are not able to use this type of learning. RUE has not been willing to negotiate a settlement on this. I do not understand how RUE and Excelsior College are allowed these practices.
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