rewards co

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Category: Electronics

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South Africa

rewards co Reviews

maggie coetsee June 15, 2011
After sales service of upgrade
At the beginning of May 2011 I was contacted by Rewards Co, who profess to be an approved vodacom direct dealer, informing me that I was due for an upgrade and was offered the 135top up with a HTC cell phone for R99. I was not offered any other promotion. After 3 attempts my new phone was finally delivered to me on the 27th may 2011. During the next week I saw that there was also another promotion with the 135top up with a blackberry (red) phone for R129. As I didn't particualy like the HTC that I received I decided to go to the voda shop in Rustenburg to see if I could change my upgrade to the blackberry 135top up. They told me that they could not help me as it was an outside company that originally did the upgrade and that I would have to contact them directly. On Friday the 3rd June I spent a total of +/- 4 hours trying to contact the Vodacom customer care centre or holding on or being cut off and having to start all over again or being put through to one department after another but was not able to get a number for the company who was originally responsible for the upgrade until it was outside of their operating hours. On the 6th June I phoned them first thing and spoke to Trissa who said that she would phone me back but didn't. I phoned the next day 7th June and again 8th June and again 9th June and again 10th June and spoke to either Trissa or Des. During our conversations of the week I was told that I would be able to swop the phones and get the blackberry that was on offer. I was also told that I would be contacted to be told when the swop would take place. Nothing happened. I phone again 13th June and again 14th June and was then told by Jonathon that the swop would not be taking place as the promotion of the blackberry had expired before I called in the very first time and that it was not on promotion when I was first contacted by them. When I contacted the vodacom customer care centre they informed me that the blackberry promotion was started in April and was on until 6th June! As far as I am concerned I was within the time frame of the promotion which should have also been offered to me and only seek the swap of the HTC to the blackberry and my upgrade corrected to R129 but this seems impossible for vodacom's approved direct dealer.

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