RBS indeed is the worst BANK i've ever encountered.Agents were so rude, arrogant and monsters, they will threat you like some sort of criminal.I have been dealing with this for 6 months, from submission of the Insurance claim, up to the settlement, yet neither was resolved, they will just extort money, and they really dont care.
Until now my case is hanging...so i no longer care if they would make an extra effort to meet their costumer halfway, all i know is theyre so greed to collect in order to reach their qouta, so they wont be terminated.Theyre HEARTLESS people.Hope one day all the things they did will bounce back to them.Guys, beware of RBS ABN AMRO.