rakbank

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Category: Business & Finances

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United Arab Emirates

rakbank Reviews

jbrown571 July 26, 2010
Harrasment by banks staff
I have been defaulting with the bank for 2 payments and I get regular calls from the bank.but since last 2 months, the collections people call and starts abusing. They even doesn't bother to hear what am I trying to say, only what they tell is TODAY I NEED THE PAYMENT BEFORE 4 pm. They use such words like STUPID GUY, DUMB, BEGGER, THEIF and B**T*RD. This s not the way to deal with customers. I got a call demanding for payment of 2200 AED immediately and when I asked for more time, a illetrate lady starts speaking and abuses my parents they this is what they thought you to come in others country and steal money. After few minutes, a guy calls asking for the payment and I had explained everything. In reply he says" IS THAT MY PROBLEM". Then he starts asking that where I spend the money. Before I could tell him anything he asks me that which bar I go and drink, how many girls have I picked of that money. When it was untoleratable I asked him his name, he replies; CALL BACK LATER ON SAME NUMBER and you will get my name in voice mail. Then he just kept abusing and atlast he disconnected the line. I called back and wanted to speak to the manager its going on voice mail. His name was Mohamed Zaafraan and the lady who called before her name was Sara. I don't understand how does the bank hire this kind of people. Trust me if a customer never answers the bank calls he will be very happily living.
TonibelPriones December 13, 2009
Harassment
I have been on default for more than 4 months with RakBank Credit Card since i got terminated with my previous company and just recently joined a new company. Last month of November, i paid the amount of AED 700. Then I received a call again from certain Mohd (+971504207988) saying that it's not enough and i have to pay more than 1000 otherwise they will file a police case against me. I have explained to him thati just recently joined a new company and i could only pay for this amount.
Mr. Mohd (+971504207988) started calling me and relling me indecent words, such sa B***ch, stupid lady, idiot and the F*** word. and even sent me an SMS that CID is already hunting you, and then he called me that He will make sure that i wil be put in jail and will be thrown inside the jail like a pig and get raped there and started to say I'm a very indecent girl with very bad attitude and other things which made me cry and worried. How could he say those words? I don't know him and he doesn't even know me. When I explained why there is delay on my payment, he told me to shut UP and he doesn't need my explanation. He's saying that even if i pay him 1Million Dirhams still he will not accept it and he will make sure that i will be insifde the jail and get dumped there. Such a prestigious bank treats their customer like this? what can I do if I lost my job and the fact that i did not leave the country means i am willing to pay them back and wil never turn back on my obligations. They should understand that there is economic crisis and unexpectedly i got terminated and i know my obligations.
pingkay September 18, 2009
repatration expenses
Hi,

Im just recently terminated from my job, my question is If I am entitled to repration expenses of 5000AED. I am continuosly paying my credit card shield and my credit card was enrolled under RAK protect with Certificate no. 789951, as per the policy I am entitled to repration expenses in case im terminated from my job.

PLs advice.

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