MoneyBookers.com

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United Kingdom, Germany

moneybookers.com

MoneyBookers.com Reviews

masterconsumer1111 March 18, 2011
Fraud Online Payment System
My company forced me to use this idiotic system. They're frauds, don't use it. They're racists, too, and they're liars. It's a tight-assed UK-based company with no sense of reason. Just hate it! They're on war, and they're frustrated because they're poor and ugly.
RX Pharma 247 August 15, 2010
Moneybookers.com offers illegal use
Using https://www.titanmoneyexpress.com we subscribe a merchant account which approved by moneybookers.com now the account has been stopped. Initially they reviewed that we have some illegitimate products to sell and once we have funds in account they blocked our account saying that we do not allow pharmaceuticals selling.

I want to know y they didnt checked at the time of website review and before giving us the account. How they offers titanmoneyexpress to linked us with moneybookers.

Is this gimmick of selling the accounts, if moneybooker is not awared about this then i request them to closely monitor such things with the vendors like titan express. they took 800$ setup charges and my thousands of funds is blocked now.
Marlen August 7, 2010
Scam
Hello, i very hope for your help!

My english skill is so low sorry!

I registred in moneybookers and make deposite in hes site, but then them suspended my

account, i asked them, why?

Then them say me: "We would like to kindly inform you that your Moneybookers account has

been suspended. Please be so kind to provide us with more information about the purpose

of use of your Moneybookers account and also why you have opened more than one account at

Moneybookers.

Please, be so kind to send us this information as you log into your account at Moneybookers, then go to 'Email support'>'Account/Security'>'You have requested information and/or

documents from me'. Do not forget to fill in with the ticket ID which you can find in the

subject of this email."

That is right, before 2 or 3 year i create account in moneybookers and I really do not

remember but I think whenn my account was hacked and suspended, then i make new and new

and all accounts was suspended. But now them allow me make account and then i deposited

but then i deposited them suspended my account, that is normally?

Basically i wait money in my moneybookers account - 3800EUR, then how i can cashout

my money from moneybookers? I send all necessary doccument and explanations why i

open more than one accounts what them asked me, but them ignore me, that is normally?

What happends with my money?
howcanthisbe December 16, 2009
locked my acct. for no reason and will not return my money
After having an acct. with Moneybookers for about two years with very few transactions but no problems I decided to wire them money to enter into some international business. After wiring the money they credited it to my acct. and when I tried to access the money they locked my acct. stating that someone was trying to access my acct. Obviously that was a lie so I told them fine just send me back my money to my original bank I sent it from as I no longer have any confidence in their practices on keeping my money safe. They told me I needed to send them proof of who I am so I sent them a passport and bank statement showing my current address. They also said I must change my email address in case someone had accessed it so I did. I have requested my money be released immediately but after two weeks of waiting, absolutely no response from them. This is criminal. This company is based out of England and according to their form on the bottom of their login page they are regulated by the FSA which I have written. I see all of these complaints here but I have yet to see one person write back and say it was resolved by Moneybookers, is there anyone that has has my problem and eventually got all their money back?
my400dollars-stolen December 14, 2009
moneybookers ebay
Hello i have been using moneybookers.com for about 3-4 months for my ebay auctions everything was going fine until i got contacted by them that a seller requested a refund i said OK no problem give him the whole refund just don't block my account for payments because they sent me an e-mail stating that any account with disputes will be blocked until the dispute is resolved. "i sell on ebay about 600 dollars each week and have been for the past year and i never had a dispute" anyways so that same week when my auctions ended and buyers tried to pay me they said that they couln't and by that time i had already resolved the dispute and moneybookers had confirmed that everything was ok with my account so i e-mailed them and said that my buyers could not pay me and to please fix my account 2 days passed nothing so by that time i decided to call moneybookers to my surprice no one ever answers "try calling them to see for your self" so a couple of days passed and my buyers had becomed inpatient i asked them to pay me with a moneyorder and they all agreed so i sent all the goods.. i week had passed and no e-mail and no callbacks from them i also had {have} over $400 dollars in my account sitting there so i kindly sent another e-mail to them saying that why can't anyone answer me back or fix my account i have over $400 dollars in my account and have been using your service for over 3 months and prosesed thousands of dollars with you guys but seems like you guys don't care for your customers so please let me withdraw my money out of my account or i will sue you guys.. sure enough the next day i got an e-mail form them saying that i am free to do what ever i want and that its up to me to take legal action but your account is now under suspension and will be closed in 1 week.. i said ok close my account you ungreatful people but i want my moneyback no one replied to my e-mails no one answerred my calls so i just waited 1 week to see if i got my moneyback nothing so i waited a couple of more days nothin 20 days passed and my account as still active 40 days passed hundreds of e-mails hundreds of calls no responce now its been over 2 months and i havent received my money or a responce to why they suspended my account and why they havent closed my account... $400 dollars out but i promise i will not stop telling my story until i receive my money i will post youtube videos i will post this on every thread, other report scam sites and on ebays forums i will make a website in 1 week it will be up and running and everytime someone googles or uses a search engine and types "ebay mooneybookers or moneybookers ebay or has anyone used moneybookers on ebay?"

will see my site and read my story do you get that moneybookers? i will not sue you i will tell everyone the truth about you guys and your horrible customer support and will probably lose more money and cutomers than $400 dollars!!!

AT LEST PAYPAL ANSWERS THE PHONE AND E-MAILS AND DON'T HIDE FROM THEIR CUSTOMERS THEY AT LEAST HAVE THE BALLS TO TELL YOU THEY ARE NOT GIVING YOU YOUR MONEY BACK IN 180 DAYS SORRY.

PROS: If you don't want to use paypal and have less than 10 feedback score this is the only way to receive payments.

Cons: It takes 14 days for them to release the funds in your account even if you get positive feedback, Horrible customer support, sometimes you don't receive e-mails when a buyer pays you and makes it very difficult to track your sales if you sell numerous items on ebay, you cant send someone money using moneybookers, you cant send invoices, they only accept visa and mastercard, google moneybookers and the first thing you see is scam and buyers get scared with using moneybookersit takes forever to receive your money from them up to 21 days to have it in your bank account and just to give you an example call their customers support number or e-mail them and see for your self what i mean..

Solution: i now use paymate.com on my ebay auctions. they deliver the funds to your bank account directly so it only takes 3-4 days to have you money in your bank but account but you need to have over 10 feedback score and the fees are a little bit higher but its worth it 3.0% $0.50 per transaction but you get your money in 3-4 days thats super fast!!!
August 5, 2008
Money scam
While i have had an account with moneybookers.com for quite some time, to recieve payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, i attempted to withdraw my money to my verifyed bank account, as ive done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again.rnrnWhen i first opened this account, i sent my ID, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents TWO MORE TIMES. My only assumption for them asking for this sensative information over and over, is that they are LOSING it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website.rnIt's been 8 days, and ive still not been contacted and STILL cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as i attempt to resolve this crisis. rnrnI had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.
May 14, 2008
Money scam
While i have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers I've never had trouble. 3 weeks ago, i attempted to withdraw my money to my verified bank account, as I've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When i first opened this account, i sent my ID, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents TWO MORE TIMES. My only assumption for them asking for this sensitive information over and over, is that they are LOSING it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website.rnIt's been 8 days, and ive still not been contacted and STILL cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as i attempt to resolve this crisis. rnrnI had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.
April 18, 2008
Fraud and misrepresentation!
Be aware that a very simple scam is in operation which is claiming to use the 'escrow' service of www.moneybookers.com and could cost you thousands. NB. I don't for one minute believe that moneybookers are part of it.

The scam is as follows:

Step 1. Entice the victim into buying something online, by offering an item at a very low price. In may case a car via 'autotrader' in the UK. The reason for the cheap price offered by the conman is that he has recently moved to Germany from the UK, and with the car being righthand drive he now wishes to get rid, but no-one wants a righthand drive car in Germany. He provides the Reg no and several photos. The car has no outstanding finance, and he suggests getting a HPI check to prove everything is legit .

Step 2. Communicate with the victim to answer all his questions. I asked for the VIN no of the car for the HPI check but he refused saying that you don't need it for HPI and that if he did send it out then he may be subject to fraud by me. He offers all the things that you'd expect such as logbook keys registration document, shipping and insurance included etc... I perform a HPI check and everything comes back clean. The purpose of this step is just to put the victims mind at ease.

Step 3. He informs you that with him living abroad we must use 'escrow', and that he wishes to use the escrow service provided by www.moneybookers.com.Escrow is a service provided by an impartial 3rd part who basically hold the buyers money until the goods arrive and are checked by the buyer. Only then is the money released to the seller.

This is all above board what has been suggested so far but the alarm bells start to ring loudly now. IMPORTANT The buyer should suggest the escrow company to use, not the seller, as it is the buyers money that is being moved around, and the buyer that pays the premium to teh escrow company. I knew nothing about escrow so i was very wary and googled as much info on possibles scams etc. There are loads of hints and warning signs to llok out for but in may case only that the seller suggested the company to use alerted me.

Step 4. Send the victim an email claiming to be from moneybookers with detailed instructions of what to do. This gives the impression that the seller has registered with moneybookers and everything is progressing. Unfortunately the email is from the conman . In my case the email came from Moneybookers (payments@uk-moneybookers.com) The email is very detailed and believable, siting instructions and guarantees, and gives you bank account details of where to send the money.

IMPORTANT this is where you either recognize the deception or you hand over the cash.
- The escrow company would always ask the buyer to register with them as the buyer is in the driving seat not the seller.
- The escrow company would never ask you to use person-to-person transfers .

There are loads of tips on how to spot the signs but you have to vigilant. In my case no money changed hands and saved me £6400.

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