My friend and I arrived in Cancun July 9, 2011. At the airport we were approached by a salesman offering us free excursions if we visit their hotel and listen to the sales pitch on vacation timeshares. We signed up and attended on July 11. We were treated horribly the moment we entered the hotel.
1. The sales person from the airport did not pick us up like planned, met us at the hotel and refused to honor the deals he promised us at the airport.
2. The woman showing us the hotel was not friendly, and seemed put out that we were there.
3. When my friend and I told the manager that we were not able to purchase the timeshare, he called over a man who worked for the builder.
4. That man was the rudest person I have run into in a long time. He tried to persuade us to purchase the timeshare and when we told him "no" due to finances, he asked why we were on vacation if we had such a tight budget, called us liars, then asked why we were wasting HIS time!
5. The assistant manager was called when we tried to redeem our excursions and we were NOT given either the discounts or the free excursion.

I have not been insulted, degraded or talked down to like I was by the staff at Krystal Cancun. It was a horrible experience and left my friend and I reeling and extremely pissed off. The rest of my experience in Cancun and Mexico in general has been amazing. I will never stay at Krystal Hotel, nor will i recommend it to anyone else.