My family of 6 recently traveled to Ireland. After years of saving and searching for deals in Ireland, I rented a car online with Kenwal. Needing a large vehicle to accomodate my family and our luggage, I was able to get a Caravelle from Budget in Galway (via Kemwel). Upon further investigation, I determined it was cheaper to rent a vehicle from Dublin (where we landed) than for the 6 of us to take the train to Galway as originally planned. I found the exact same vehicle for $500 cheaper from Hertz in Dublin. I called the Budget offices in Galway to ask them to meet the price and change the pick up to Dublin. That was not an option. They were willing to meet the price but did not have a minibus available at the Dublin location so I asked that they cancel my reservation and verified that I would not be charged anything because I was cancelling 30 days prior to my departure.
We had a lovely week in Ireland. It truly was a dream vacation. Of course I returned only to find a bill for $1996.25 on my credit card from Kemwel. I called the US Kemwal office and was told that I was not to cancel the reservation with Budget but rather with them. They were not going to refund the money. I asked to speak to a supervisor and after 25 minutes on hold was told they will refund $1663.55 but the remainder was a penalty (!!!) I will NEVER rent or recommend this company to anyone!!