journeyed.com/Edius 6 editing software

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Category: Entertainment

Contact Information
13755 Hutton Drive Suite 500, Dallas, Texas, United States

Phone number: 1-800-874-9001
journeyed.com

journeyed.com/Edius 6 editing software Reviews

stephenckline April 28, 2011
terrible customer service
I ordered software from journeyed.com on April 14, 2011 amd recieved an immediate confirmation that my order was placed and sent off for processing. I was a returning customer so they said that since I was already on file I should get my product soon. Considering I am in San Antonio just 250 miles from their location I figured a 3 days tops to get my order. On April 22nd I called their 1-800 number to inquire about the status. They said it was currently being processed and should ship very soon. I followed up with an email on Monday the 25th. They said it was still being processed but was at the shippers. On the 26th I got an email appolgizing for the delay but that it would ship on the 2nd of May. This is two weeks after my initial order. I went online and found another company that said they could get it to me before journeyed even ships it out. I wrote back to journeyed and told them if they can't get it to me by the 2nd then cancel my order. They wrote back and told me that it had shipped and would arrive on the 2nd. I asked for a tracking number. The next day another CS rep. wrote back that they did not have a tracking number because it hadn't shipped. I called them and told them that lying to the customer is bad business and wanted to cancel my order. They made no attempt keep me as a customer. They could have offered to pay for shipping. This is a bad company with regretable customer service. DO NOT DO BUSINESS WITH THEM. This a reallllllllly bad company. :-(

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