Michelle van [email protected]

I have tried to get this issue sorted for the past 3 weeks and my concern is that I will be billed for an additional month because of the provider not taking the incorrect renewal off my account. Surely, it is just a matter of clicking a button? I am at my wits end trying to get this issue resolved. One would think that after 3weeks of investigating this issue that Iburst would have found the employee who did this, as I did not SIGN any renewal nor for a receiving a new modem. What is the purpose of recording telephonic conversations between Iburst and clients if this is not used to verify client concerns. The way I was treated by Iburst is as if I did something wrong. No one gets back to you, promises have been made and I have missed TOW deadlines at university because of no internet access at home, I had to work from internet cafes and yet I paid my subscription each month. Below a copy of an email that I received from Iburst.
"Innocentia Nightingale" <[email protected]> 2011/04/15 01:50:50 PM
Miss Michelle Van Heerden ib00051687
Hi Michelle
I am not able to confirm termination of your contract at this stage.
However, we have logged this request to our systems team.
Once this renewal has been removed off the system I will be able to terminate your contract for 31.05.2011.
I have requested for refunds for hardware charges for the last 7 months. Reference number: 001-00-420641.
Lastly, please note that once this renewal is off the system, we can renew it properly and get you a new modem.
My apologies for the bad service you have received thus far.
Thank you


Kind Regards