H&R Block Tax Service Vilseck, Germany

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Category: Business & Finances

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H&R Block Tax Service Vilseck, Germany Reviews

Patrick Handshy1 April 17, 2011
Poor Customer Service
I'm a deployed Soldier stationed in Afghanistan for 15 months now. On 15 March I contacted H&R Block about doing my taxes for both 2009 and 2010 (I have a filing exemption for 2009 because I was in Afghanistan). It is now 17 April and I paid them $600.49 on 4 April to file my taxes. As of today, I have not any of my tax documents, I've received several emails from the tax preparer where he used profanity and still refuses to send me my tax documents. I sent the company proof of my EFT payment of 4 April. They chose to wait until 13 April to send me an email return stating they filed my taxes. They have sent me no documents showing what they filed, and they continue to refuse to send me my documents or my receipts. At one time they wrote I would receive $4, 500 back in Federal, then they filed for $1, 000.00 less (about $3, 500.00 based on what I was told on the phone).

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