globe nokia

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Category: Services

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Philippines

globe nokia Reviews

MRMKIRKWOOD March 12, 2011
faulty unit
i purchased several units last 15march 2010.
We purchased a Duo plan for the 3 phones.
We have authorized Our international credit card to be billed every month automatically for all 4 units.
Come OCTOBERm the unit we purchased started getting faulty;
-hanging, key pad lights on and off,
We brought it back to Glorietta 4, and was assisted by Ms. LIM.
She then took the unit and gave me a unit to use while my orig unit was being repaired.
Then we get a message that I had to pay for the repair despite it being faulty only months after purchase.
We replied that the unit may have been defective to start with.
Eventually, another message was sent via text, that my unit was ready for pick up.
This was done last Thurs through Ms. Lim.
Friday, units' keypads got faulty again.
Hanging as well.

POINT 2) Our International card is being billed every month for this post paid service.
There is absolutely NO REASON that this bill will not be paid.
Then all of a sudden, we were adviced that it was due to a reverse billing.
Ms. Lim stated that she would call Mrs. Roy about this.
To date, now Saturday, no communication yet.
Then we receive a text message that if bill is not updated by15March, line will be disconnected.

It is very frustrating and ludicrous for us to accept this explanation and manner of service.
We demand better service.

Please have your people see to this.
It is very alarming that you require full payment despite your not completing 100% of your commitment to the consumer.
Needless to say, we can also STOP payment for ALL units bought, and just forget about it.

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