Gamma Automobile

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Gamma Automobile Reviews

Jakerlyn June 9, 2011
Selling Faulty New Cars
24-June 2011; I recently purchased a Perodua Myvi SE ZHS from Gamma Automobile Sdn. Bhd. located at Jalan Tun Jugah, Kuching, Sarawak. Collection date was 10-May.

The car was covered with a layer of dust and the salesman explained that it was due to the massive construction being done on the main road in front of the showroom as well as two other buildings located at the front and back of the showroom. Trying not to be a difficult customer, I accepted the salesman’s explanation.

As this was my first time purchasing a car, I was not aware of the standard procedures in collecting a new car. I later found out that the salesman did not run me through the full “Car Inspection” checklist and he did not go on a test drive ride with me. Before handing two sets of keys over to me, he said in Chinese “please sign here to indicate that you have received two sets of keys to the car”. In the excitement of receiving my first car, I blindly signed that paper, trusting every word said by the salesman, and rush back to work as I was on my lunch break. The whole process of me getting my new car only took less than 30 minutes.

Since the first day upon receiving the car, I have found numerous damages/defects with the car. Among them are:

- a long scratch on the rear left window visor,
- two minor but visible dents on the rear right window visor,
- air bubbles on both sides of car skirt,
- steering wheel’s leather cover badly wrinkled,
- rear left passenger’s head rest faulty,
- floor carpet not properly installed,
- central locking system faulty,
- car alignment not straight,
- windscreen wiper faulty,
- undercarriage (front) faulty,
- rear view mirror vibrating abnormally,
- front suspension squeaky, and
- audio player resets on its on.

I have been visiting their after-sales service centre countless number of times in this four weeks (since i collected the car) hoping to get the problem fix but until today, the car condition has yet to be satisfactory to me (same problem still there). I feel cheated paying RM 55, 000 for a brand new car that is looking more like a second or third hand car instead of a brand new car.

I hope for a solution as soon as possible as this has caused a massive inconvenience for me as not only have I taken annual leaves on a few occasion to get the car fixed, I have been going in and out of their office using hours of my work time, call credit and car petrol visiting their after-sales service centre.

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