As a small business entrepreneur and also a single woman that struggled to sustained myself and kids, i am COMPLETELY DEVASTATED toward FORD MOTOR SA (as a big fish in the motor industry) thats causing MAJOR DISTRESS
/MAJOR LOSS OF INCOME and above all BRING MY BUSINESS AND COMPANY'S NAME DOWN !!! Being the owner of a succesfull driving school for past ten years without no monitory aid from the government or any financial institution, because of my patience, integrity and perseverance, I have no other option as to lay a complaint against PORTERS AUTO DIEP RIVER FORD SA because of MAJOR LACK IN AFTER SALES CUSTOMER SERVICE.In august 2010 I upgraded my fleet of vehicles through PORTERS AUTO DIEP RIVER with manager MARK BREEDTEVELD and salesperson MR.LEE fully aware the purpose of the vehicles and also the knowledge that my cars are my work tools that it must be roadworthy and up and running seven days a week.They assured me of aftercare service, but to my regret and disbelief i had to discover when one of my vehicles was in a accident (due to a drunken driver) that there was no parts available.With monies that went wasted on phone calls enquiring about the progress in repaIring the car, with managers forever in meetings that was gonna get back, I was pushed to and fro with only apologies from their side.After 9 solid weeks of pushing me around, I finally got my car back on the road with no compensation in any way from the MAJOR FORD COMPANY.To me being a minor in the business world, thats a total disgrace because I WILL NEVER ALLOW ANY OF MY CLIENTS TO SUFFER THE WAY FORD CAUSED AND IS STILL CAUSING ME TO SUFFER!!! Ive lost 9 weeks of income with an instructor unemployed for the duration of that period of time.To my understanding and knowledge from them, we as their clients are a complete ZERO after they got HOLD OF YOUR NAME, BANKING DETAILS AND SIGNATURE!!! A second car six weeks ago had a problem with the drive shafts, I wanted to book the car for repairs, just to be informed that theres once again no parts available and with their advice, I kept the broken car on the road and because of the problem it completely damaged the brakes and I had no other option as take the car off the road whilst waiting again on them to supply the parts.Again from, their side managers in meetings or not available and on my side again more income and many phone call monies that went down the drain with no concern from FORD.When parts finally arrived I was told they gonna replace the drive shafts under warranty (for free) with the brakes being repaired at the cost of R3200!!!, with me as a customer all the way on losing end

Now with me trying to cope with horrific ordeal, I unfortunately lost another car yesterday(22/05/2011) due to a reckless driver, driving a company car(TOYOTA FORKLIFT) outside working hours jumping an intersection bumping my car with learner driver driving into a vehicle at a stop street.NOW TOYOTA FORKLIFT WANT ME TO PAY FOR MY CARS DAMAGE AND THE 3RD CAR CAN ANYONE HELP ME AND BRING SHAME TO THIS PPL