El Cid Vacation Club

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Category: Travel

Contact Information
Mexico

El Cid Vacation Club Reviews

wtmaxwell May 10, 2010
Time share
I, Bill Maxwell posted a compliant against El Cid Vacation Club. It has now been satisfactorily resolved.
Middlerun January 8, 2010
ALERT! TIMESHARE FRAUD
FRAUD ALERT FOR ALL EL CID RESORT TIMESHARE PRESENTATIONS!
January 8, 2010

We were frauded by El Cid Vacation Resorts by Fernando Alonzo Gonzalez, General Manager, out of $14239.75 (+ $39500 to be paid) while we were on our honeymoon at the El Cid Marina in Mazatlan, Mexico on 12- 21-2009. In total Fernando Alonzo Gonzalez has the intent to fraud us out of about $54, 000 plus various fees. He has falsified our signatures and altered the original contract.

Pretty much everything that happened to all these people at these websites, happened to us. Look up these websites. The complaints are ENORMOUS!

http://www.ripoffreport.com/Search/Company/El-Cid-Vacation.asp
http://www.complaintsboard.com/bycompany/el-cid-vacation-club-a115539.html
http://www.facebook.com/pages/El-Cid-Vacation-Club-FRAUD-AWARENESS/108834779205
http://www.gonzalezgonzalezlawfirm.com/project/el_cid_resorts_timeshare-2

We were lured to a presentation on 12-21-2009 and promised no payments, no interest, 2 weeks Lifetime ALL-INCLUSIVE benefits for two people at EL CID Resorts in Mazatlan and EL CID in Puerto Morales.
We we given 3 Free Vacation Weeks, two at the new resort El Cid purchased in Spain and one week at their new property in England. We were told by Fernando Alonzo Gonzales - General Manager, we would have "all the normal fees for these vacation weeks waived PLUS El Cid Vacation would also pay for all our food and drink while we were at these resorts and all we would have to pay for would be our airfare."
The certificates we received say we pay from $496.00 to $539.00 for a one bedroom and we pay all our own food and drink. We were lied to.

All these things promised by Fernando Alonzo Gonzalez have turned out to be lies and were not documented. The exchange of my timeshares were not documented either. We just now received our first and only set of papers and a falsified Contract with fraudulent signatures today 1-8-2010. Our signatures have been photocopied and placed on documents we never signed or have ever seen before today 1-8-2010!

Fernando Alonzo Gonzalez told us that we would not have to pay any cash except a "security fee of $14, 275" this fee was to hold the deal until my 3 Wyndham timeshares transferred. We were told we were making an even exchange by selling El Cid Vacation Resorts my three weeks of timeshare with Wyndham Vacations Resort for three weeks of their timeshare program and the $14, 275 was only a security fee that would be returned to us when Fernando Alonzo Gonzalez received the Deeds to our timeshares. This is not in the falsified contract.

Fernando Alonzo Gonzalez never provided us with a copy of a contract while we were at the resort! We felt this was suspicious! ( DAHH!)We went to Fernando Alonzo Gonzalez the next day and a second time 2 days later and said we wanted a copy of everything we had signed and of their promises in the contract. They finally gave us a CD the day before we left Mazatlan and told us it had " EVERYTHING" on it. But they had no computers available for our use at the resort. They were not willing to give us any paper copies of the papers we signed!

We asked if we could cancel our contract since they could not provide us a hard paper copy of it. They said you don't have any days to cancel a timeshare contract in Mexico. We have since found out that is untrue. Mexico gives you 5 days to cancel. Anyway, we got home and Fernando Alonzo Gonzalez had given us a blank CD. After many phone calls and emails to the salesman, Fernando Alonzo Gonzalez, at El Cid Marina Beach in Mazatlan, he mailed us a paper copy which we recieved today 1-8-2010. It is not signed by anyone at the El Cid. Their are none of the benefits promised and the contract has had many items changed on it and our signatures photocopied and placed on documents I know we did not sign! It does not include any of the benefits or even the sale of my timeshares in the contract. Some of our signatures have been photocopied onto forms we did not sign or even see. El Cid Vacation Resorts is simply trying to bill us over $48, 000 that we never agreed to. They already billed us $14239.75 on the RCI Charge Card that Fernando Alonzo Gonzalez insisted we apply for " to secure our deal until my timeshares we transferred". In the " false frauded contract" we received today it says the $14239.75 is a downpayment!

Fernando Alonzo insisted we apply for the new RCI Mastercard. He told us that El Cid Vacation Resorts would make all the payments and pay the 2% interest until my timeshares were transferred. He knew a new charge card would not have a FRAUD insurance policy on it at our bank.

We closed the RCI Bank of America Charge Card with the fraudulent charges of $14239.75 on it by Ventas Timeshares ( alias El Cid vacation resorts). We reported this to Bank of America Fraud Dept. and Wyndham Title Department.
Here are reports from all the other people who have been frauded just like us.

http://www.ripoffreport.com/Search/Company/El-Cid-Vacation.asp
http://www.complaintsboard.com/bycompany/el-cid-vacation-club-a115539.html
http://www.facebook.com/pages/El-Cid-Vacation-Club-FRAUD-AWARENESS/108834779205
http://www.gonzalezgonzalezlawfirm.com/project/el_cid_resorts_timeshare-2
http://www.blueroadrunner.com/profeco.htm

The last two are people who canhelp you if you get frauded!


Here are the charges we have accrued so far. $14, 239.75 plus the falsified contract we received today says we must pay $420.00 for %12.00 interest per annum plus $85.00 El Cid monthly membership fees. We never signed to agree to any of this. Our signatures have been copied and put on forms we never signed or even saw.
Ostin001 November 11, 2009
Buyer beware
During our vacation in Cozumel we were invited for a meeting in El Cid. It was our first vacation in Mexico and a first for this kind of experience. They offered for us to buy a timeshare in El Cid. We had many doubts, but after getting asurance that if we change our mind, or our economical situation will change we can cancel the agreement by stoping payments and sending a resignation letter. They never said that for eventual cancelation we had only 5 days. After a few months our situation changed and we decided to cancel the agreement. So, as we were told by the El Cid emploee, we sent the resignation letter to El Cid (which they received) to cancel. Now they are chaseing us with some kind of collection agency sending threatening letters. The base of this complaint is total misinformation and false information given to us by the El Cid salesmen. If we knew that this agreemend is impossible to cancel we never would have signed it. Buyer be ware!
Newellsquad April 9, 2009
El Cid Vacation Club Fraud
We are also in a similar situation. We purchased points through El Cid with the understanding that we would be able to exchange other vacation packages through RCI. I tried to book a vacation to Maui and was told I would be put on a list to contact when a hotel came available. I was never contacted, in fact, I had to cancel our travel arrangements specifically because I could never get ahold of a representative to assist us.

We have since moved out of the country and have tried multiple times to contact El Cid to try to cancel our contract. We have left numerous messages on every phone number we could find as well as every e-mail address we could get, with no response.

How do we proceed with cancelling this and not damaging our credit?

Just an FYI: I found that we could book vacation packages cheaper than the El Cid package - even at an El Cid resort!
Laura Allenby February 28, 2009
EL CID VACATION CLUB, MAZATLAN
El Cid is a pure rip off scam! They are a one way service. You pay and they take. The help desk will not return any complaint calls.

I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people.

We paid the upfront deposit and were dutifully paying the monthly payments and annual fee.
We were especially interested in the relationship with RCI and were told we could use it the same as El Cid. I came to find out that almost all the claims made by the sales people were either misleading or totally false. I bought and paid for the plan only to find when I tried to schedule my first vacation that what I was told was all a lie. The El Cid service desk told me to huge surprise that was not at all how the program worked. Also, the point exchange fees were all a lie. I would have to pay to roll over my points to the next year. Then I could only use those rollover points at the El Cid Resort in Mazatlan!

I plan on contacting PROFECO The Department of Conciliation Services to Foreign residents. They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. PROFECO’s mission is to try and help travelers like myself who have been scammed by companies such as the El Cid chain.

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