? Do you use the M50 on a regular basis .
If you do, how are you getting on . I have just got an email from Eflow and they have just admitted to me in that email that they are aware of their system not reading some tags on the toll barrier.
They say they " will address this area in a timely manner "
I complained about this as I use a Tolltag.ie electronic tag and I mentioned this to the customer care taem months ago and they completely denied that they have any problems with their system and only now that I complained to the NRA that I have got a reply .
But you would want to read the reply .
I just want to ask everyone out there do you have any issues, if you do then please let me know as I am putting my complaints in a format that will make sense to all who read it .

unable to pay and have tried for 2 days now, tried through the service people and through the site, so the cost will keep mounting and its costing to make calls etc. this is an unbelievable scam of a business and should be shut down

I first went through the M50 toll on 23rd May, both directions. Then I went to pay the fee and by accident I paid it into the wrong car reg- my Husband's. I quickly realisd my error since the amount was only €6.00 instead of €12 as I was expecting- having failed to pay within the ridiculous deadline. I then rang up the number thinking to be able to pay by phone and sort out the wrong payment. this was on 25th May. the chap I spoke to was nice, friendly, obviously on his last day or just messing around because he says that it's all sorted, but next I hear is I have a letter in the post informing me that I haven't paid a cent! this letter also warns about a possible further fine of €45.50. Anxious to avoid this fine, I ring up again, this time i get a confirmation number for my payment so it sounds as though something might actually have been done this time. Next letter- receipt? thank you for payment? No, telling me I still have €6.00 to pay and because of their incompetence another €45.50 too. Further phone calls. further assurances that the matter will be sorted out to my satisfaction. Promises of return phone calls, a written apology- I'm still waiting. I'm pretty sure they are still going to automatically send out another threatening letter with an extra €104.50 and then I'll really be able to say it's worth getting a solicitor. I'll sue them for damage to my health because of stress, loss of quality time with my children because of all the phone calls I had to make, and psychological trauma caused by the fear of prosecution, which was mentioned in the most recent letter. any advice on dealing with this nightmare would be most gratefully received. consumer complaints board, obviously, but how much detail do they need? I don't have names and dates for all othe phone calls I made, and anyway I'm afraid that's all a bit too deniable. Help!

i keep getting letters from eflow regarding notice to pay penalty and account outstanding, i have rang them every week for a few weeks now and every time they say there is nothing owed on my account but they will not send anything in writing to me to confirm this or email me anything. i also setup a video accoount over the phone and have still not received my account number or id so cannot check my balence online. However, even though i topped up my accoun with 30 euros they said over the phone there was -5 of a balence even though i have not used the toll since i setup a video account. Again i cannot get anything in writing off them.
Also, I have emailled them on a number of occasions asking for something via email saying i dont owe anything and requesting my account number on the video accoutn so i can check my balence to see for myself what it actually is. Again, nothing back.

This is the worst customer service i have ever come across. to this date i still do not know what is actually owed and what is in my account. This is terrible service.