A Balance Transfer was requested from Debenhams credit card to Halifax Credit card on 21st of April 2009. After a month when I saw the credit card statements, the balance transfer was showing on the Debenhams statement but it never reached Halifax Card.

Debenhams was contacted in first week of June as it was identified. Was told that it could take upto 7-10 or sometimes 20 days.
Contacted again after 20 day period was told that the complaint has been file and someone will call from the compalint department in 48 hours which hasn't happened.

Called again and was told that there is not need for me to call as its been looked at and will get the explanation in written.

Called again on 2nd of July after talking to the agents for 37 minutes got Manager on phone and he told that he is not sure what has happend as the enquiry has been removed. So was promised that within 7 days will get a written explanation.

Its been 7 days today and still no phone or any written communication.

Not sure what to do now as paying minimum payment on the amount that hasn't been received.


thank you