Egypt, Cairo, Hossam Safwat Taher +20106333971

Dear Mr. Chaba:

I hope everything is fine at your side.

I just finished a phone call with Mansour Automotive and they informed me that the spare parts still has 2 weeks to arrive from Dubai and it will take approximately 2 weeks to fix it.

That’s means that they will deliver my car after 3 months I repeat 3 months.

I do not know how this is acceptable for you, this is very humiliating for me as a customer as I feel helpless and I feel I just have to wait.

No alternatives are offered.

I am willing to get a new one and pay for the residual with a discount, any alternative.

PLEASE HELP, this is very humiliating.

I have nothing to do, and yet nobody is responding.

And you only offered me a car for 1 week vs. 1 month.

Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +202 2413 4577 Ext: 1036
GSM: +2010 6333971
[email protected]

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +202 2419 9077
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms


From: Hossam Safwat
Sent: Monday, September 13, 2010 12:06 PM
To: '[email protected]'
Subject: Car Problem unsolved
Importance: High


Dear Mr. Chaba:

I hope everything is fine at your side.

I am just informing you that nothing is new with my car and that would make a month and a half of waiting.

If the spare part arrived in 2 days, I would have my car by the end of the month (is it acceptable that a person gets his car back in 2 months).

And I received a courtesy car for 1 week only.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +202 2413 4577 Ext: 1036
GSM: +2010 6333971
[email protected]

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +202 2419 9077
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms


From: Hossam Safwat
Sent: Tuesday, August 31, 2010 4:09 PM
To: '[email protected]'
Subject: FW: Major Car Problem
Importance: High

Dear Mr. Chaba:

I would like to thank you and your team for responding to my problem by offering me a courtesy(standby) car for 1 week.

I would like to stress that people at GM are very co-operative and I hope that that would extend to your dealers like MANSOUR in the future.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +202 2413 4577 Ext: 1036
GSM: +2010 6333971
[email protected]

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +202 2419 9077
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms


From: Hossam Safwat
Sent: Sunday, August 29, 2010 2:13 PM
To: '[email protected]'
Subject: Major Car Problem
Importance: High

Dear Mr. Chaba:

I hope everything is fine at your side.

My name is Hossam Safwat Taher, I own a Chevrolet – OPTRA – HATCHBACK – Black - 2006.

I had a car accident and my car was sent to Al-Awad group which is a subsidiary service center of MANSOUR GROUP, which was a MONTH ago.

People at Al-Awad group are really respectable and they finished their job early and they are waiting for spare parts from Mansour which didn’t arrive till now, and no service level is provided or even a timeframe or even good feedback.

There isn’t any good communication channels between mansour call center and its service centers (ZERO KNOWLEDGE) and there isn’t any substitute car they even offered for me to be available and I am without a car since 1 month and no information is available whether I am going to wait how much time.

I called your office and your department heads responded respectfully, Mr. Tarek Spare parts manager and Mr. Nagy El Saeed Customer services manager but nothing happened.

I intend to sell the car and never buy anything related to mansour as soon as I get it because I had an accident and it will cost me around 2 months to get my car back without a sub-car and without even proper feedback.

I just need an action to be taken, because nothing is done.

NB: Mansour Tayaran Service center is a total CHAOS.

Please advice.

Kind Regards,

Hossam Safwat Taher
Corporate Sales Executive
Tel: +202 2413 4577 Ext: 1036
GSM: +2010 6333971
[email protected]

BDO Esnad
Business Process Outsourcing
68, El Marghany St.,
Helioplis, Cairo, Egypt.
Fax: +202 2419 9077
www.esnad-bpo.com

BDO Esnad S.A.E, an Egyptian Joint Stock Company, is a member of BDO International Limited, a UK company limited by gurantee, and forms part of the international BDO network of independent member firms.
BDO is the brand name for the BDO International network and for each of the BDO Member Firms