REPAIRS OF 3 WEEKS, NOW MONTHS LATER
Phone Model: LG (red) phone to Cellc in Maynard Mall, Wynberg, Cape Town S.A
History of the matter: The phone broke during the period of the guarantee and was handed in for repairs in November 2010 with which we received a 90 day repair gurantee. The phone then had the same problem that was supposedly repaired in the 90 day repair guarantee. I took the phone back in early March 2011 and was told that it will take 3 weeks, after the 4th week i became worried and upon enquiry was told that they still waiting for it from the Cellc Repairs Shop. I went there about 21 - 30 times to go check and up till today have not receive the phone back. I received a phone call from one, candace from the repair Shop and was told that the phone was not repairable and she offer me a lower grade phone, The offer was unacceptable and i was referred back to the Wynberg Cellc Shop. I was then told that the Owner, Mr. oswald is not willing to make a decision and neither he nor the repair shop ever came back to me. Please furnish details of the person with who i must deal with at the head of Cellc. I am no fed-up of this or alternatively I am referring this case to the Ombudsman and the media. Bad publicity of a Cellc branch could damage their market as they are damaging my daughter's carreer. Mrs Susan Adonis, Cape Town South Africa