Cebu Pacific Airlines

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Category: Travel

Contact Information
Davao city, Philippines

Cebu Pacific Airlines Reviews

Very disgusted with service!!! August 26, 2010

Customer Service

I was afraid I might not make a flight from Hong Kong to Manila because there was so little time between the time I landed in Hong Kong and had to catch the Cebu Paific Flight, so I tried to call Cebu Pacific's customer service line, first in Manila & then in Cebu. I was put on hold for over an hour on each call and no one ever picked up the phone to speak with me, so of course I could not change the flight to a later flight. When I arrived in Hong Kong, I was late because the previous flight was 2 hours behind schedule, so I ran to their ticket counter & explained this, including the fact that I had tried to call & had never been able to speak with anyone. All this made no difference, they refused to help me & charged me the entire full price of a new ticket at the very high price of buying a ticket the day of the flight. I went to their office in Cebu when I arrived there & requested a refund for the new tricket, they took two weeks to even respond to my complaint & then made me wait another week, only refunding the reduced amount of the original ticket, stiffing me for over $200.00 USD. I will never fly their airline again; you are not even given a glass of water on the several hour flight or a bag of peanuts. They charge you for everything, even a pillow or blanket. They are horrible!!! The customer service representatives in Cebu were rude, ignored me for a very long time & laughed at me because I was a foriegner making a complaint.

ice_zah1 May 21, 2009

OVERBOOKING/no seats available/refund

I'm so frustrated with the service of Cebu Pacific Airline. You see, last march 25, we weren't able to go on board the plane because as the customer service said they don't have any more seats available. All of us lining up were so shocked with what they just said. All us...the 22 of us (people whom I don't even know) went directly to the ticketing office to make complains...and the guy in the office just said...We can't do anything about that. He said that our option will be to board as a chance passenger but we need to pay 4x the amount we paid before. And to be a chance passenger means its not sure thing that we will be able to board the plane. Heck! My mom is having vacation here in Philippines just to attend her family reunion and because of their airline's lousy service she wont be able to do that. Anyways, we opted to wait and be a chance passenger. Unfortunately, the next flight was still overbooked. 6 people who are in the same group wasn't able to board the plane together because there are only 4 more seats available. They have to choose which one to board. GEZ!
People in the airport said that there really are a lot of complaints in Cebu Pacific Company. It has always been like this. Whats the purpose of a confirmed booking( one in which we have already paid) if they are going to accept reservations of 180 to only 150 seats ?
We were still able to travel to our destination because another airline had a cancelled booking and got 3 seats available. Thank God! But bye bye money! We have to purchase another ticket which is less expensive compared to what cebu pacific is offering.
My relatives who are on board the cebu pacific, the same flight as ours can't believe with what happened. Because you see when they were on board, he said that the seats beside them were vacant. 3 VACANT SEATS! So it means that Cebu Pacific employees are LIARS!
To top it of, when were returning home..we were very early because what happened to us before might happen again. Just to make sure. But guess what? the flight was delayed because of some technical problems. We have to wait for more that 2 hrs. Our flight is due at 2pm and they said that we will be boarding the plane by 4:30...Sigh! When we are on board the plane, people kept complaining why we haven't moved an inch. Guess? We were waiting for 2 dumb people who had been shopping outside the airport!!! We were able to fly by 5:30...meaning we waited for an hour for 2 unconsiderate people.

A lot lesson learned in this event...but the best lesson there is is NO MORE CEBU PACIFIC FOR ME OR FOR ANYONE IN MY FAMILY.