Unfortunately one of the many businesses in Mena Arkansas where the customer service personel act as though you have to kiss their $$$ to get waited on.

Took truck to this dealership's service department-Accurately diagnosed and quickkly repaired -THIS IS WHERE THE WARM FUZZY ENDS.

Over charged on bill for parts( Example- 84.00 for an 11.00 part.) that 1) Did not need to be replaced 2) Had just been replaced prior to bringing truck in

3) Were replaced WITHOUT my prior approval.NOTE-There IS NO REPAIR PAPERWORK FILLED OUT AT THIS SERVICE DEPARTMENT WHEN AUTOS ARE DROPPED OFF.

Went to cashier only to be met with " I dont know why you are telling me about this I cant do anything" OWNER OF DEALERSHIP Bob Carver was setting in front of cashier when this was said.When I approached the owner his response was indifferent and apathetic.

Went into customer service area and was met with a couple of inapropriate magazines in the rack-One featured scantily clad women, featuring and article on the front " Sex Academy"

Not only was I refused a refund for the over charge but the service manager had the audacity to argue with me and tell me that " It was not great loss to him If I did not return for service"

Is this the type of establishment that you want to reward with your business? One that has to cheat customers to make an extra buck and one that displays overt hostility towards female customers? What this dealership and it's employees fail to realize is that IT IS CUSTOMERS THAT HELP PAY THEIR SALARY AND KEEP THEIR DOORS OPEN.*** SHAME THAT THE OWNER ACTS LIKE THIS...PRETTY FRIGGIN PATHETIC..

Keep driving and take your business and hard earned dollars elswhere-DONT REWARD BAD BUSINESS WITH YOUR BUSINESS!!