AT&T - Uverse

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Category: Entertainment

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Texas, United States

AT&T - Uverse Reviews

Taken-99 June 21, 2011
Mislead / Lied To by Sales People
Telemarketer called and convinced me to switch from cable to a bundled package of Uverse, phone, and internet. My internet and phone service got hooked up okay, but I never received Uverse equipment. I called in and was told that the order wasn't placed because I live in an area that is not serviced by Uverse. They convinced me to sign up for DirectTV to keep the bundled price. Told me all the plan prices and features were the same. After getting DirectTV installed, I found out this isn't the case. LOTS of fees for standard services under Uverse. They credited some, but after arguing on the phone / sitting on hold for about 5 hrs. total, I'm still going to be paying at least $350 more for less service. Lesson learned; it doesn't matter what AT&T says over the phone. Unless you record all your phone calls, make them send the info in writing before committing to anything. Or better yet, hang up and save your time and money.

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