May 20, 2011

AMERICAN EXPRESS COURIER

Gentlemen:

Good Day!

I respectfully would like to inquire from your company AMERICAN EXPRESS COURIER the validity of the transactions that occurred to me regarding the package that was supposed to be delivered to me here in the Philippines.

I met a guy in TAGGED.COM in the name of CLARK TAYLOR from United Kingdom and according to him he is working in a Mining Firm which he did not disclosed and at that time he told me that he is in Canada finishing their contract. We exchange emails after that and we became good friends. Last April 20, 2011, I received a text message from him and he told me that he is going to Venezuela to start a new project and he send me a Package containing LAPTOP COMPUTER, BOX OF GOLD JEWELRIES, BOX OF HEADPHONE, FAMILY PHOTO ALBUM, BUNCH OF ROSE FLOWERS and DOCUMENTS LETTER as a gift to me for accepting his friendship and his proposal for marriage and according to him was sent thru AMERICAN EXPRESS COURIER with Tracking Number 20183125755.

On April 22, 2011, 10:16am I received an email from a certain DIRECTOR RICHARD MATHEW, Customer Service Center of “Head Office American Express Courier” [email protected] No. 33St. James’s Square, London SW1Y 4JS, United Kingdom, Web: www.aex.c-srr.com, Email: [email protected], Tel. +44-7031-868-998 informing of the said Package.
On April 24, 2011, 3:05 pm I again received an email from DIRECTOR RICHARD MATHEW and a certain DIRECTOR RASHID AAIDA, Regional Co-coordinator of “AMERICAN EXPRESS COURIER” [email protected] Tel. No. +60192965207 informing me that my package was held by the Malaysian Customs for violation of shipping policy because of the currency that was detected in the package and they told me that I am required to pay the following penalties:

Administrative Charges... $360
Clearance... $500

And the payment shall be made thru any WESTERN UNION OFFICE here in the Philippines and to be paid to MR. ALEEM KHURAYMAH ABDUL, as the RECEIVER their ACCOUNT OFFICER.

I was really caught unaware of the currency inside the package and when I called and verified this with CLARK TAYLOR, he told me that he really placed the currency in the package and he was not able declare it. He told me he was in a hurry because of his scheduled trip to Venezuela on the same day he sent the package. He asked for my assistance to settle the problem with the Malaysian Customs since his place of work in the Venezuelan jungle will make it impossible for him to settle the payments for the penalties of the package because he has no bank accessibilities in the area.

I made representation to Director Rashid Aaida for the settlement of the penalties and she agreed that I will only pay 80% of the penalties and the balance of 20% will be paid here in the Philippines to the delivery personnel of your company once I received the package. I have made the payment for the penalty last April 27, 2011.
After the payment has been made for the penalty I was hoping that my package will be delivered to me. I again received an email from Director Rashid Aaida informing me that the Malaysian Customs still withheld my package because I have to pay again for the INSURANCE of the currency inside the package in the amount of FIVE THOUSAND EIGHT HUNDRED FORTY TWO and 71/100 MYR (MYR5, 842.71).
I again asked for consideration and DIRECTOR AAIDA RASHID told me to pay 80% of the INSURANCE which I made several payments until I made my final payment last May 17, 2011. Again I was expecting that my package will be delivered after my final payment has been made.

I received again an email from a certain MR. ABDUL IKARIM, AEC DIRECTOR, AMERICAN EXPRESS COURIER, ZONAL BRANCH OFFICE, SOUTH EAST ASIA NO 14, GROUND FLOOR, JLN SUDA, 88000 KOTA KINABALU, SABAH MALAYSIA, Mobile No: 00601119745894 Tel: +6019-2965-207.

In his email I again will still have to pay the amount of EIGHTY FIVE THOUSAND NINE HUNDRED THIRTY EIGHT and 54/100 PHILIPPINE PESOS (PHP85, 938.54) for DEMURRAGE CHARGES that my package has incurred

Attached are the following:

1. Copy of the Picture of the Package,

2. Airway Bill with Bar Code Number 34980347847683648762536811 with Tracking Number 20183125755 consigned to MADELIN P. ADOLFO with address c/o CONCHITA P. CASIN, NO. 17 CARDIZ STREET, BARANGAY TATALON, QUEZON CITY, PHILIPPINES;

3. Official Receipt of Western Union Control Number 9246927517 TWO THOUSAND FIFTY FIVE and 85/100 MYR (MYR2, 055.85) dated April 27, 2011 for the Penalty;

4. Official Receipt of Western Union Control Number 8455560070 ONE THOUSAND TWO HUNDRED SEVEN and 44/100 MYR (MYR1, 207.44) dated May 07, 2011 for the Insurance;

5. Official Receipt of Western Union Control Number 6236464628 ONE THOUSAND NINETEEN and 44/100 MYR (MYR1, 019.44) dated May 12, 2011 for the Insurance;

6. Official Receipt of Western Union Control Number 6146569961 ONE THOUSAND TWO HUNDRED THIRTY and 14/100 MYR (MYR1, 230.14) dated May 17, 2011 for the Insurance;

7. EMAIL MESSAGES

8. Malaysian Customs Receipt ( for Penalty)

I would appreciate it if you can check and verify with your records the validity of this transaction and I am hoping that you would reply on my inquiry. I have doubts after having made several payments that my package is still not in my possession. I will not make any payments anymore for the DEMMURAGE CHARGES they are asking me until such time that your company AMERICAN EXPRESS COURIER will assure me that this transaction is TRUE and VALID.

Hoping for your kind attention on my request.

Thank you very much.

Respectfully yours,

MADELIN P. ADOLFO
Email Address: [email protected]
MobileNumber: +63-9125499572


EMAILS From American Express Courier (Malaysia)
1.
American Express Courier!
No. 33 St James's Square, London SW1Y 4JS United Kingdom
Web: www.aex.c-srr.com
Email: [email protected]
Tel: +44-7031-868-998

April 22, 2011.


Re: Notification and Statutory Letter.


Dear Valued customer,

Kindly be informed that your package has been processed for further destination through our International Mail Processing Centre on 21st April, 2011 with dispatches no kz01byUk and bag no 101 on transits to Cairo Egypt on 23rd April, 2011. The estimated time arrival of your parcel is depends on the location of the address. Transit time to your country may covers 3 to 4 days from the dispatch date above.

All transit time are subject to Customs Clearance. Transport conditions and volume of mail traffic. The transit time given is in accordance with the international standard concluded by the International cargo of the Universal Postal Union. Please note that the tracking for International Registered Mail item is only up to the last Exchange Office or Mail Centre in United Kingdom, dispatch to My64005 - Asia.

Kindly be informed that Our Centre in Asia, Malaysia will be sending your parcel direct to your door step with the address provided in the waybill on Monday, 25th April 2011.
For inquiry or changes in your address please do not hesitate to contact any of our regional offices nearest to you or direct your inquiry to our Head Office.

Note: American Express Courier branch may not be available in your country for now, AEC currently working round the clock to open more Branches within the word to globalize our services. Please reply on our staffs and services for efficiency services and kindly Report to us for any injustice among our workers or in any of our branches nearest to you. We guarantee you for self delivery of your parcel and your co-operation is highly needed.

Our delivery agent will call you before coming to your destination. Please if there are any charges in your address or contact number, notify us on time.

We appreciate your continuous support and patience. Please feel free to email us. Our Customer Service Consultant will glad to assist you from 8:30 am to 9:30 pm, Monday to Saturday.

Yours sincerely,
Dr. Richard Mathew.
Customer Service Center.

American Express Courier!
Zonal Branch Office, South East Asia
No. 14, Ground Floor, Jln Suda, 88000 Kota Kinabalu, Sabah Malaysia.
Web: www.aex.c-srr.com


Attention Madam,
Further to our correspondence, sequel to our conversation, we the American Express Courier pleased to inform you that your package is in possession of Customs awaiting clearance due to the money detected in your package, which happened to violate the shipping policies. To expedite the process of releasing your package please locate and do the payment through western union with our Accounts officer below:


Name: KHURAYMAH ALEEM ABDUL

Address: No. 14, Ground Floor, Jln Suda, 88000 Kota Kinabalu, Sabah Malaysia


The penalty charges for violate the shipping policies is $860 (EIGHTY HUNDREAD AND SIXTY US DOLLARS) Only.
Please make your payment as early as possible today, immediately after payment is done, please call and send to this e-mail a scanned copy of the transfer slip for official recording purposes. Conclusion, As soon as we receive confirmation and evidence of payment of the charges, we will dispatch your parcel immediately within few hours. The expected time of delivery will be sent to you.


Thank you for using AEC Cargo service for your delivery packages and for your business needs.
For more inquiry please call +0321685490 +6019-2965-207
Email: [email protected]
Please present your tracking number when calling so that we will honor your calls.
We are glad to be of service to you.


Yours Faithfully.
Mrs. Rashid Aaida
Regional Co-coordinator.


American Express Courier!
April 25, 2011.


Dear Madam,
We are still waiting for your payment until now to enable us clear your parcel and proceed to your country today.
You have to understand the content of your parcel as it will not be allowed to stay here over the required time for security reasons or even confiscating of your parcel by the authority. We are waiting for your quick respond regards to this notice.

Yours Faithfully.
Mrs. Rashid Aaida
Regional Co-coordinator.


American Express Courier
27 April, 2011.


Dear Madam/Sir,
We wish to inform you the Management of American Express Courier rose from a meeting this morning with a resolution that all unclaimed package will be forfeited after today 27 April, 2011 and be remitted to the Federal Reserve as government property. We are sorry for this development but it constitutes a breach of law for us to keep your parcel with us as our director has directed us to comply with the directive from the authority or our operating license will be terminate and we shall be made to pay hug fine.

This email further serves as a notification that your parcel and its contents will be confiscate, forfeited and submitted to the government as unclaimed package after today 27 April, 2011 according to the directive we received from the customs authority this morning. We can not risk our Cargo operating License by keeping your parcel any longer sorry. We have sent a copy of this email to your sender for mutual understanding.


We are still ready to help you as our custom because we will not be happy if the government sized your parcel. We can advice you to send 80% out of the charges and our office will help you complete the balance. You can balance us the %20 after we send your parcel. Note: Your parcel can not be send back to the sender because it is on hold and must cleared first before you advice us where to send it or we can complete the delivery. We American Express Courier can not be responsible for any damage if you refuse to comply on this notice.


Thanks for your anticipated co-operation.
For more inquiry please call +6019-2965-207
Email: [email protected]

Please present your tracking number when calling so that we will honor your calls.
We are glad to be of service to you.

Yours truly,
AEC Management.


DEAR MADAM MADELIN P. ADOLFO,

We understand all your effort and will encourage you to try your best to clear this payment today, lets clear this issue ones and for all. Please use the name below for the payment through western union:


NAME: ALEEM KHURAYMAH ABDUL
ADDRESS: No. 14&15, Jalan Kenari 1, Bandar Puchong Jaya, 47100 Puchong, Selangor Malaysia


Immediately after payment is done, please call and send to this e-mail a scanned copy of the transfer slip for official recording purposes. Conclusion, As soon as we receive confirmation and evidence of payment of the charges, we will dispatch your parcel immediately within few hours. The expected time of delivery will be sent to you.


Yours Faithfully.
Mrs. Rashid Aaida
Regional Co-coordinator.

May 7, 2011


Dear Madam Madeling,
We have received your part payment with thanks. Please I will advice you to complete the balance as soon as possible because your parcel has been under customs for so long and is a very big stress to us in the senses that one of our staff must visit customs office every day for the security of your parcel, please assist us to clear this parcel on time.

Below is the remittance transaction:


The total bill of INSURANCE is 83, 364.50 PHP. We deduct 20% for you which I will be the one to take care of that 20% and new total bill is PHP 66, 691.

We received from your in-law 17, 626.18 PHP

Today Received from you 17, 226.26 PHP


New Balance 31, 774 PHP

Please respond on this balance on time.
Yours truly,
Mrs. Rashid Aaida
Regional Co-coordinator.


Dear Madam,
We are still waiting for the balance to enable us proceed to your country.

Please assist us to clear your parcel and send to your home because is might be risky keeping your parcel here for so long to avoid confiscating of the valuable parcel.
Please respond on your parcel today.

Thank you
Mrs. Rashid Aaida
Regional Co-coordinator.

American Express Courier!
Zonal Branch Office, South East Asia
No. 14, Ground Floor, Jln Suda, 88000 Kota Kinabalu, Sabah Malaysia


Dear Ms Maldelin,
We apologies to you for all the inconveniences this process of releasing your parcel might have course this few days, we want to assure you here that we will make sure that we settle this once and for all after we can receive your payment as it affect our pledge of efficiency and fast delivery to our customers. Please keep us update after you transfer the payment through western union.

Yours Faithfully.
Mrs. Rashid Aaida
Regional Co-coordinator.

American Express Courier
Zonal Branch Office, South East Asia
No. 14, Ground Floor, Jln Suda, 88000 Kota Kinabalu, Sabah Malaysia


Dear Madam Madeline,
We are sorry for the late reply, we are on meeting yesterday.
Yes your part payment you made yesterday has been received this morning by our office.

We urge you to try your best on making up the full payment to enable delivering of your parcel because it has been so long in the customs custardy.

Please notify us the more after you complete the balance.

Thank you
Dr. Abdul Ikarim
AEC Director
Mobile No: 00601119745894.

Dear Madam Madeline,
Yes you have to pay 80% out of the charges of insurance which we have received some money from you and from your family earlier time. What you have to do now is to check the balance and complete it as soon as possible to enable us sends your parcel.

Thank you
Dr. Abdul Ikarim
AEC Director
Mobile No: 00601119745894.
American Express Courier!
Zonal Branch Office, South East Asia
No. 14, Ground Floor, Jln Suda, 88000 Kota Kinabalu, Sabah Malaysia.
May 18, 2011


Attn: Mrs. Madelin P. Adolfo,
We are pleased to inform you that your Insurance has been successfully verified by the authorities and approved. It is certified that you have finish all the charges required thanks for your understanding.

Therefore at this junction that you have meet all the requirements, the only thing left now is the extra charges placed on your parcel as DEMURRAGE CHARGES because of the late payment and security keeping, of which if the demurrage is paid, the Yellow Tag will be placed on your parcel so that no arm of the government can hold your parcel until its successfully delivered to you. The Yellow Tag is to certify that you have met all the custom charges and that your parcel is in good condition. We thank you for your time and cooperation.

Demurrage...85, 938.54 PHP

TOTAL => 85, 938.54 PHP

You are advised to do this without further delay as we sincerely apologies for any inconveniences caused for the late delivery of your package to the receiver. Thank you


Dr. Abdul Ikarim
AEC Director
Mobile No: 00601119745894
Tel: +6019-2965-207.


Dear Madam MADELIN P. ADOLFO,

We are please to inform you that the DEMURRAGE CHARGES payment must make on time today for us to get your parcel ready to send to your home in this address in Philippines. because of security reasons.

As soon as the DEMURRAGE CHARGES payment is made today, we shall affect an immediate delivery of your parcel direct to your home in Philippines.
We will can advice you to make this payment today to avoid more delay or even additional charges.

Madam your parcel has been cleared by the customs and is in good hand in our office right now.
You have to know that it's a big risky for us to keep your parcel and the currency in our office for security reasons.

Madam if you don’t make this payment today, we will deposit your parcel with the security company and any extra charges the security company demanded, you will be the one to pay for that, assist us to deliver your today please.


Please send the payment of insurance through western union like you did before and immediately after payment is done,
kindly call and send to this e-mail a scanned copy of the transfer slip for official recording purposes.


Yours truly,
Mr. Ikaria Director.