Hello, I made a booking in December 2010 with Aadam Wilhemina Hotel in Amsterdam inthe web page of easy jet. In that web they said in the policy of cancellation "A credit/debit card is required to secure your reservation at Aadam Wilhelmina Hotel in Amsterdam. There will be no cancellation charge if a booking is cancelled before 10:00 hotel local time 5 days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the entire stay will be charged". But was FALSE, they took the money from my account in December 2010. Then I could not get the schengen visa and I could not go there. I tried to cancel the booking, and take back my money (154 pounds) but the hotel did not want to back the money, and EASYJET either .
I sent them (Hotel and EASYJET) the screens with the policy that they show me when I booked the room, but stil nothing, I tried to change the dates, and nothing... The Hotel answered "No booking cancelation possible. No changes with the arrival dates or change of room type is not possible. If you still would like to cancel or change the booking then you will be Charged for the complete stay for this period. No refund possible. ".
The address of the policy that They had is : http://hotels.easyjet.com/en/p5655/HotelDetails/MaheABooking/default.aspx?hotelRef=159249&d=2011-03-19&n=3, but they blocked now.
They stole my money and I do not the money of how many oter people, If per each person they took in average 150 pounds, could you imagine how much money they stole?.
I have all the screens and evidence of this, If someone know how I can denunce them to some institution that can take actions in this case, please tell me.
Thjank you very much.