My account, Mobile phone No. 610275238, has been cancelled with approximately 20 euros still on it. I cannot get an explanation from the local vodafone shops here in Tenerife, Canary Isles. All they say is I have not used it for a few months. I go to Tenerife & back to the UK twice a year. I have personal cards with the number on them so now I have to change all the paper work. There is no way it seems that I can any info from Vodafone.es unless I am a customer, because my account is cancelled I cannot log into the Vodafone site to register my complaint. Can you help?