Time Warner California

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Category: Entertainment

Contact Information
Murrieta, California, United States

Time Warner California Reviews

TruthComplainer July 15, 2011
Bad Business Practices
----BEWARE TIME WARNER---
Time Warner is doing 2 things I feel strongly are unethical and maybe illegal as well. It would seem to me they are breaking FCC and Banking Laws.

1. Time Warner created a fake check for a $25.00 fee and put it through my bank account. According to their customer service manager there, they are allowed to put through a check they create against my checking account if they have my account number. Their reasoning? In the fine print on the back of their monthly statement, there is wording there which allows them access to your checking account. They think it is ok to create a fraudulent check to bill you! They will even admit they don't need your permission to do so!

2. When you cancel their service, they will not cancel it right away. They will create a made up "cancellation date." This is a way to continue to bill you while they "disconnect" your service. They have the ability to disconnect it the minute you call, but that doesn't mean they will try and squeeze you for more money without service! My "cancellation date" is over a week after I requested them to stop the service. They tell me they will gladly bill me while they get that done. They turned my services off already but will not stop billing me until they decide!?!

CALL THEM AND SPEAK TO CUSTOMER SERVICE TO VERIFY WHAT IS IN THIS POST.

Just so anyone reading this knows, Time Warner service is bad anyway. The internet service constantly gets interrupted. It resets itself every hour during downloads. They send your information to the MPAA (got a message from them when I got some virus when MPAA thought I was downloading pirated software). Their TV menus are slow. Their picture quality is bad (look at the red colors on your tv). They get into constant channel provider fights (ESPN). It takes several minutes before your "On Demand" starts. It takes forever to get out of their menus (keep hitting that exit key!).

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