Dear Customer Service Officer,

Let me introduce my self. I am Dr Syed Ali Hassan, working as Senior Product Manager in sanofi aventis Pak. Ltd. head office, Karachi. I regularly get my car service done at suzuki show rooms. I only opt for Suzuki show rooms for their quality service and my trust that I will get the best quality service at authentic and authorized suzuki show rooms.

I handed over my car to Suzuki South workshop which are authorized dealers of Pak. Suzuki Motor Co. Ltd. The address of Suzuki South is 25/1, Sector - 23, Korangi Industrial area, Karachi. I handed over my car in the morning of 24th Feb., 2010 for 25, 000 Kms Inspection. I specifically mentioned not to change the engine oil and oil filter. When I went to collect my car back, the bill showed charges for engine oil and oil filter change. When they asked the concern advisor to explain this oil change, he repiled that " the oil condition was so bad that they have to change the engine oil".

I was really surprised to know that because I changed engine oil and filter just one day back from Shell Petrol Pump in my presence!!! It was not possible that in just one day the oil condition has gone to this level that they have to change the oil. I showed them the receipt of Oil change with yesterday date (23rd August, 2010). Then they deducted the amount from my bill.

When I was leaving the work shop, they asked me to fill the feed back form but I refused in anger that I will give my feed back through e-mail to head office. In reply the advisor replied that "we have not charged you for that oil change".

I am so disappointed as my trust was badly shattered due to this incidence. I onyl go to Suzuki Motors for reliablity and trust otherwise I can go to any street work shop for same services. I am deeply hurt due to this incidence and will never ever go to ANY of Suzuki show room from now onward and will advice the same to all my dear one's. I will prefer road side work shops as same is going on at Suzuki "authorised" dealers.

PS: I have attached 2 documents for the proof. (1. Bill 2.Oil change reciept dated one day before service)

Dr Syed Ali Hassan
Sr. Product Manager - Aprovel team
sanofi-aventis Pak. ltd
+92-321-2553882