Smart Carpet

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Category: Services

Contact Information
United States

smartcarpet.com

Smart Carpet Reviews

Rubby June 1, 2010
Avoid Smart Carpet at all costs
Thank you for having an honest site, i am in the market for carpet for living room and this site and the bbb complaints that are apparently needed to resolve issues with ur warranties will definitely help me to choose another company to do the work i need.
Trabinnio May 28, 2010
The product is terrible, and I wouldn't recommend them to a soul
I had Smart Carpet in for an estimate and I prefaced our meeting by telling the two gentleman that I was not ready to make a commitment. Of course, by the time they left, I had committed to put "wood" floors throughout my entire first floor.

What a waste of $5000!!! The product is terrible. If I so much as drop a fork in the kitchen I have a dent or a chip; instead of putting plywood down on the slab so that I could get real wood nailed into it, they sold me "engineered wood" that they glued down. Since the slab is uneven, the floors are "spongy" in some places where the floor does not meet the product. (They CANNOT tell me this is not possible - my parents next door had it done and their floors are GORGEOUS!)

I had to have them back to remove the glue from the floor because it was so poorly installed, AND they told me that the installers would Spackle the nail holes in the quarter round trim. Nope, not done. And most of the trim is not even cut properly - the measurement of side by side pieces is off. The floor has multiple scratches, dents, chips, dings, etc after only 4 months and one person living here.

How sad that this is how they do business.

To say that I regret this decision is a HUGE understatement. The product is terrible, and I wouldn't recommend them to a soul. They put a sign in my window - before they had pulled away from the curb I took it out.
Krikovv May 21, 2010
I would not buy smart carpet s again
I would not buy smart carpet s again!!! The guy who comes out (Ross) talks and talks a good game but thats what it is a game to sell carpet! Who even knows if the carpet I paid for is the one they lay. Which they can't even get that right! My carpet looked as if it was rolled out and not nailed down. I was able to lift almost my whole carpet along my walls! I asked them to come out and fix it, they sent the same people, with exception of one different one, guess that will make the whole difference on how it will be laid now! This was after I had asked them twice NOT to send the same company out but they did anyway! Which was Vinny's flooring and carpets from Long Branch NJ, if you get them watch out! Why would I want the same people to fix a job they couldn't do right in first place. Anyway still not the best job after but I am to busy to keep having someone come out to fix this job. Smart carpet managers there seemed as if they could of cared less of my problem too!! So please don't go with this company if you are shopping for carpets!!!
Cabalen April 23, 2010
I will never buy anything from them ever again
I had brought carpet from smart carpet 3 years ago the carpet has buckle 4 different times in the pass 3 years.all 4 times they have been out to our house and always said this will be the last time it will never happen again. well i will never buy anything from them ever again. and plus they chipped pieces of the molding that goes around the house.
Rominkin April 7, 2010
The most disappointing sales transaction I have ever had
I was conned into buying a specific carpet that was stain resistant like no other!! I was told ALL stains come out or else the carpet will be replaced. Well needless to say, certain stains could not be removed and when I called for replacement carpet I was denied by Smart Carpet and the manufacturer of the carpet. I too was told to contact an independent inspector. The most disappointing sales transaction I HAVE EVER HAD. Stay clear of this sham company.
Baose January 7, 2010
Do not buy from this company
In my opinion, Smart Carpet sells a low quality product and does not stand behind their warranty. Below is an edited letter sent to the Better Business Bureau of New Jersey that explains the complaint. The rug in question is at this time still less than 1 year old. I have just contracted another company to replace it at a cost of almost $1, 900. The bedrooms do not have to be replaced yet. I have contacted every consumer agency I could think of to no avail. My options are to get another independent inspection, and continue to play that game at my own expense, or contact a lawyer and pay him god knows what.

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