Samsung 80000 Series 63" HD 3D

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Category: Entertainment

Contact Information
Louisiana, United States

Samsung 80000 Series 63" HD 3D Reviews

hmcajun July 14, 2011
Geeek Squad
From: Henry Marechal
Contact Info:
Cell# 504-613-8106
Home# 985-467-0691
E Mail Address
hmcajun@charter. net

Date: 7-12-11
To: BBB and Best Buy US Headquarters
Subject: Second Complaint with Poor Service, lack of Knowledge by Geek Squad Personnel and Problems with the TV Model# Samsung 63” Class 8000 series 1080P 3D

Purchased: 10-24-10
Installed in Home: Est. 1st to 2nd week of 12-10
TV Model# Samsung 63” Class 8000 series 1080P 3D
Serial # Z1ZY3CKZB00069P
Financed thru Best Buy and Payed off early this year.

History:
3-16-11 thru 5-26-11
Case turned over the BBB Case# 57197431
Business Info
Name: Best Buy Stores, LP-US Headquarters
BBB Member: Yes
Contact: Customer Care
Address: Richfield, Mn 55423-3645
Phone: 888-237-8289
Fax: 952-238-3048
Contact person was: Mr. Damon Gammon Sr. Executive Resolution Specialist.

Current Issues with the TV:
TV does not play in Full Screen for Non HD as it has always done.
TV Comes on during the night after shutting it off.

What I want to see done this time.
Replace the TV with same.


Geek squad 7-12-11
I place a call to report problems again with the Samsung 63” Plasma 3D HD. TV has come on during the night by itself and we are unable to view the full screen mode with watching non HD. After the TV was repaired back in April of this year we could watch full screen either HD or non HD.
In the manual the screen is to be set to 16.9 to view full screen for non HD.

Pay close attention to the time I once again had to deal with Geek Squad personnel not knowing what to do or just to give me a round around. I spent $598 dollars on their Black Tie Protection Plan that is clearly a SCAM.

(5:11PM Spoke to # 1 Agent Mike)
Gave my address, name, phone number and what I was calling about.
He had to transfer me to the TV Repair for set up service.

(5:15PM Spoke to # 2 Agent Shawn)
Again I gave him my address, name, phone number and what I was calling about.
Explained the problems, cannot view full screen in non HD and TV comes on by itself during the night.
Agent Shawn set up service with Sherwood TV and Appliances for 7-14-11 between the hours of 12 and 5PM. He did say the TV would need to come off the wall for servicing. Well here I go again because Agent Shawn transferred me to another department to set this up.

(5:30PM Spoke to # 3 Agent Stefun)
Again I gave him my address; name, phone number and what I was call about.
I explained to him the Sherwood TV and Appliances would need the TV removed from the wall for servicing. I also explained the Geek Squad would need to be here the same day so after removing the TV and let’s say it was repaired they could hang the TV back up. If this did not get done I would need to reschedule another visit from Geek Squad to re-hang the TV. You can already see what I’m going through just to get it down.
Agent put me on hold. He came back on the line to tell me there would be a $ 99 dollar fee. I told him I purchased the Black Tie Protection Plan for 4years at $ 598 and was not going to pay anything. He puts me back on hold and a little while later tells me he needs to transfer to his boss.

(5:45PM Spoke to # 4 Agent Jess)
Guess what? Agent Jess that was suppose to bee Agent Stefuns boss must not have been. I had to give him my address, name, phone number and what I was calling about. I explained it all over again about removing the TV off the wall that Geek Squad originally installed day one and the $ 99 dollar fee. Agent Jess proceeds to tell me he don’t have enough stroke to reverse the $ 99 dollar fee that we should not even be talking about seeing I purchased the Black Tie Protection Plan. Guess what I get transferred to another agent.

(6:11PM Spoke to # 5 Agent Sarah)
Guess what? I had to give her my address, name, phone number and what I was calling about.
I tell Sarah what I was calling about. She pulled up my records and she was amazed that first starting with Why Have they not replaced this TV do to all the calls and service that is in the Data Base, Don’t Pay the 99 Dollars because that was covered in the protection plan. I finally found someone that seems to know what they were talking about and she understood the protection plan the same way I did. Never the less I was finally transferred to the Installation department.

(6:25PM Spoke to # 6 Agent Natasha)
Guess what? I had to give her my address, name, phone number and what I was calling about.
At this point I’m trying to explain to her that Sherwood and Geek Squad both need to be here on the same day same time to remove and re-hang the TV. She transfers me to the another agent but I did get a work order # 10713459 to remove the TV but still not set up for the same day.

(6:40PM Spoke to # 7 Agent Trisha)
Guess what? I had to give her my address, name, phone number and what I was calling about.
At this point I’m trying to explain to her that Sherwood and Geek Squad both need to be here on the same day same time to remove and re-hang the TV.
At this point and had finally had enough. Ask her to transfer me to someone that could authorize the REPLACEMENT TV. She told me to contact the store I purchased the TV from for replacing. I will do this on 7-13-11 to see what reply I get but I’m sure they will tell me to call Geek Squad.

(7:05PM Spoke to # 8 Agent Mingo)
Guess what? I had to give her my address, name, phone number and what I was calling about.
I explained the entire case from even back with when I turned my first complaint over to BBB Case # 57197431. Agent Mingo set the removal up for 7-19-11 and he was going to contact Sherwood TV and Appliances for also 7-19-11. Agent Mingo did call me back and said that Repair shop had closed but he would call them on 7-13-11 to set up for service on 7-19-11 same day as Geek Squad.


Reason for turning this over for support from BBB is to show what Best Buy and Geek Squads service is poor, personnel are not knowable about how the Black Tie Protection Plans work, the run around you have to go through and as a consumer I have to do some of their leg work for service I paid for.

I’m requesting support from the BBB to help in no longer fighting the ongoing issues with the product and support in having this TV Replaced with New.


(7-13-11)
No call from Agent Mingo.


# 7 Agent Trisha. As per Agent 7 she told me to call the store I purchased the unit and request a new TV. The below is an e mail I sent to The Sales Person That Sold Me This Product

(Mr. Stephen. Please call me at 504 613-8106, Long story short, The TV has been a living hell with problems. In speaking with Geek Squad Agent Trisha yesterday she tells me to contact the store that I purchased the unit and have you all to replace it).

Please make sure you call me as I’m going to turn the case over to Damon Gammon Sr. Executive Resolution Specialist at 7601 Penn Ave S Bldg D6, Richfield, Mn 55423-3645, Phone Number 888-237-8289 and also for the second time the BBB.


Tell us how we're doing.

View: Mobile | Web | Español


Dear Henry Marechal,

On 07/12/2011, you contacted Best Buy and received assistance from Jessie, one of our Geek Squad Agents. As part of Best Buy's commitment to excellence, we want to make sure we met your needs during that conversation. Would you please take a minute to answer a few questions to let us know how we did? Please click the button below to begin this survey.


Take Survey


NOTE: Please respond within five days so that you can provide timely feedback to us. This survey will be available for only 5 days.

Thank you for your valuable help!
Best Buy Customer Support


I received the above e mail last night. Look it up because I replied to it. Take the time to read.

(7-14-11)
Day two and no phone calls from #7 Agent Mingo. I contacted Sherwood TV and Appliances this morning and spoke to Ronnie and raised the question had he heard from Geek Squad about this service that is needed. Here we go again just like the first case that went to BBB Case # 57197431. Sherwood TV and Appliances is not responsible for the (FIRST YEAR) and I need to contact Samsung.

In Closing
I’m done with this 63” Samsung HD 3D TV that comes on during the Night and plays in reduced picture for non HD.

Next I will not settle for anything less than the Unit being replaced. NO MORE REPAIRS!

Next will no longer deal with Geek Squad as the employees have no clue to how the BLACK TIE PROTECTION PLAN WORKS. O DID I FORGET TO MENTION THEY WANTED $ 99 FEE TO COME TO MY HOME AND OVER 2 HRS ON THE PHONE TO FIND OUT THIS MORNING NO ONE IS COMING TO LOOK AT THIS LEMON OF A TV!

12.59 Noon today I called the Magnolia Store in Metairie Location where we purchased the TV as directed by # 7 Agent Trisha due to Mr Stephen Patterson never replied to the e mail I sent out on 7-13-11. Was put on hold again. Not waiting anymore.

I expect to here from Best Buy, LP US Headquarters today. Don’t take this wrong but I will fax this document along with the past cast directly to BBB and obtain a Second Case Number.

Write a Review for Samsung 80000 Series 63" HD 3D

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

https://www.ukairporttaxi.co.uk/luton-airport-taxi.aspx
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE

REQUESTED REVIEWS

REVIEWS BY CATEGORY