I went to a local Petsmart to buy some of the black friday specials.
When walking around the store I saw 2 shoppers with a cart loaded of a special price cat litter. I also witnessed one of them opening one of the cat litter box on the floor. As I did not know what was going on I decided to ask what was the good deal about that item. They told me that besides the sale price a $ 5 gift coupon comes inside of each box. I then decided to get one as well and open to see myself if the $ 5 gift coupon was inside as I know sometimes containers or bottles can be opened without breaking the seal.
As I was opening the container the 2 shoppers walked away leaving the opened container behind. Also as I was opening the container one of the store associates ( Sara ) walked by and shouted that I would not be able to use the gift coupon today anyways. Regardless of the rude way she approached me I decided to place the gift coupon back inside of the container and get 3 other containers and continue to shop.
A few minutes later the same associate ( Sara ) showed up in front of me to accuse me of opening a container she had with her and taking the gift coupon. I was shocked with her attitude. I tried to tell her that the container I did open was inside of my cart and that I was going to pay for it. She threatened to call her manager. I told her once again that she was making a mistake and that I did not care to have her manager talk with me.
As I tried once again to continue shopping associate Sara and her manager approached me and in front of a few customers and she once again accused me of opening the container and taking the gift coupon. I was speechless and embarrassed with the whole situation. I tried explaining once more to Sara and the mananger that i was just making sure the coupon was in the container however associate Sara continued to humiliate me in front of the other customers. Her manager just tried to tell me that I would not be able to redeem the gift coupons today anyways. I was'nt even interested in using the coupon at that time anyways. I was only checking to see that the coupon did actually come in the container as the other customers had told me.
I never felt so insulted and humiliated in my entire life. I am a good person who works hard. I would "NEVER" allow myself to steal a $ 5 gift coupon.
I left this store in tears and as a result, Petsmart has lost my business and last but not least Petsmart associate Sara and her manager seem to not have any customer service skills whatsoever.
Associate Sara's behavior was wrong, rude and unacceptable.