I have an LG Xenon and I have always loved LG's products but this phone is a piece of crap! Its the most annoying phone I have ever had. The phone is difficult to turn on it takes several attempts and mins. The lock feature is a pain as when you are on a call it turns on thus not allowing you to access your keypad easily- The phone doesnt allow you to disable it whatsoever. My bf has the ssame phone and his touch pad stopped working even though he's never dropped it and we have only had this phone 8 mths. The calls are frequently dropped, and in the beginning my phone would not allow me to send text messages. I have a memory chip which doesnt come with the phone but I have it inserted and even though i try to switch to mass storage so that i can save phootos which I have taken and upload it to the comp however it doesnt work I have to use an old LG phone that I baught previously to take my photos. the picture quality for the photos are crap unlike its predecessor. The only convenience with this phone is the text messaging pad. I strongly reccommend people dont buy this phone unless its a matter of price, which at $200 with fido is still expensive.