Don't ever buy at Leapfrog online store!!!

Leapfrog online store is the worst customer service I have ever experienced! Don't ever deal with them again!!!

I used a coupon during my order, which worked fine all the way through. It gave me the discount I should get---Ok, so I placed the order. Seconds later, I received a confirmation email, the discount wasn't not there! Nowhere shows my coupon. I called them right away, and talked to various people, the answer is "no, we can't cancel the order, we can't change it...blah blah." The only option is wait to receive the order, ask for an RMA number, and send it back--and pay the return shipping on my own.

As a good customer as I always have been, I did exactly that. I waited for the items, called for RMA#, and shipped them back---paid $12 for return shipping. Then nothing happened. No refund, no credit. I asked them again, the answer is they have no record of receiving my items. I mailed with delivery confirmation, it was delivered two weeks ago!!! I am furious! Not only I lost how much I paid for the items, and return shipping, but all these time and frustration dealing with their notorious and shameless customer service. I will never, ever use any leapfrog products, and tell everybody I know to do the same.