My mom and I went shopping at Kohls. We experienced bad customer service in the past numeral times and this is the last straw!

Here is our story:
My mom went to the jewerly department and returned earings that she bought on sale. She recieved about $60.00 back. Then we went shopping for about an hour, bought our stuff, but decided that she really regretted returning them. We went back to the jewerly department and the lady there was extremely rude. She told my mom that she would have to buy the earings for $100, when she just returned them only an hour before! Jeez! The lady's tone was really bad also. It was like that she didn't want us their to shop and look around.

Also, she was extremely ticked off that my mom was wishy-washy about which earings she wanted to buy. She couldn't decide what she wanted and was taking only about 10 minutes of her time.

The lady explained that she could only give my mom the current sale price, instead of the discount price, which was fine on my book; after all it's company rules. That was fine on my book. My mom is not from this country so attempted to haggle which was going on for about 5 minutes. Well, the lady had the audacity to look at me straight in the eye and said in a menacing voice, "Explain to her that I cannot do that."

If the lady was nicer about her inability to give my mom her deal, my mom could have spent a lot of money on different jewerly.

The lady wasn't just rude to us. There was two other people that were waiting for her and she gave them the cold shoulder. I think they left. When they asked for help, she told them so coldly, "I'm with a customer right now. I will be with you shortly."

On her name tag said that she worked at Kohls for 10 years or so. I cannot believe she kept a job that long with her attitude!