kapci

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Category: Business & Finances

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Brazil

kapci Reviews

wael_helal2001 February 27, 2011
terminations
We are KAPCI COATINGS company ( an Egyptian company ) we have opened some branches in China, India, Dubai and Brazil . PWC is our outsourced partner in India and Brazil .
KAPCI DO BRASIL has signed an outsourced contract with PWC in Sao Paulo for bookkeeping last April 2010 .
During this time PWC did many many many mistakes in recording and also in the way they calculating their fees … many many mistakes, till we lost the confidence with any document come from PWC, we had to hire more people at our company to follow each step PWC did or want to do . every month they charged us higher than should be, then we have to ask them how did they calculate the fees, and after they send us the number of documents we usually found that we paid more that we should …………….. we have set many meetings with the people who are handling our account BUT the mistakes remains at the same level ( very high ) .
When we discussed with PWC that we want to terminate the contract this month ……….. you know that their reaction was ONLY we have to pay the fine that written in the contract ( I mean pay all the remaining months fees ) …. Now I understood why they never pay more attention to our requests and complaints before because we signed the contract so they can do anything with us and they are using their rights in the contract .
When we signed the contract with PWC, we wanted to establish a long term relationship with PWC based on win win situation .
But what happened now that every month PWC win and KAPCI lose ……
We would to meet someone from the top management to discuss this issue with us, someone who cares about PWC repetition in the market,
We would like to terminate the contract with PWC without paying any fines .
We would like to make a soft landing

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